What to do when a user's mobile device is lost
When a user's mobile device is lost, do one of the following. This should be carried out by Kintone Users & System Administrators.
Change the Password of the User Who Has Lost the Device
Changing the password logs the user out from Kintone. As a result, Kintone will no longer be accessible from the lost device. This also prevents Kintone Mobile from sending push notifications to the lost device.
For the steps to change a user's password, refer to the following page.
Changing User Passwords
Deactivate the User Who Has Lost the Device
You can revoke access to Kintone by deactivating the user in Users & System Administration.
For the steps to deactivate a user, refer to the following page.
Deactivating Users