What to do when a user's mobile device is lost

Article Number:040368

When a user's mobile device is lost, do one of the following. This should be carried out by Kintone Users & System Administrators.

Change the Password of the User Who Has Lost the Device

Changing the password logs the user out from Kintone. As a result, Kintone will no longer be accessible from the lost device. This also prevents Kintone Mobile from sending push notifications to the lost device.

For the steps to change a user's password, refer to the following page.
Changing User Passwords

Deactivate the User Who Has Lost the Device

You can revoke access to Kintone by deactivating the user in Users & System Administration.

For the steps to deactivate a user, refer to the following page.
Deactivating Users