Changing User Passwords

Article Number:020239

This page describes the steps for Kintone Users & System Administrators to change users' password.

Notes for Administrators When Changing Passwords

When changing users' password in Administration, the password policy settings are not applied.
Set a password with sufficient digits and complexity according to the following page:
Rules for Password

Changing Passwords Individually

Described below are the steps to change a user password individually.
If users cannot reset their password, their administrator changes it by following this procedure.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click the Change button.
    Screenshot: The Change button is highlighted

  6. Click Change Password. Screenshot: "Change Password" is highlighted

  7. Select an entry method and set a new password for the user.

  8. Save the password and notify the user of it.
    Refer to Send New Password via E-Mail to send the information via e-mail.
    Click Save to send the password information by other means than e-mail. Screenshot: "Save" is highlighted

Generating a Password Automatically

In the "Change Password" dialog, select "Generate automatically".
A random string is generated as a password.
Screenshot: "Generate automatically" is selected

To check the generated password, select "Show password".
Screenshot: "Show password" checkbox is selected

Entering a Password Manually

Select "Enter manually" in the "Change Password" dialog box.
Screenshot: "Enter manually" is selected

Sending the New Password via E-mail

  1. On the "Change Password" dialog box, click Save and Send via E-mail. Screenshot: "Save and Send via E-mail" is highlighted

  2. In the recipient field of the dialog that is displayed, enter an e-mail address to use to send the password.
    In the recipient field, the e-mail address that is registered in the user information is entered.
    You can change the recipient as needed.

  3. Edit the body text as needed, and click Send. Screenshot: "Send" is highlighted

Changing Passwords in Bulk

You can use a file to change user passwords in bulk.
Note that, if you change them in bulk, you cannot use the feature to notify users of their new passwords by e-mail.

  1. Export user information to a file.
    Exporting Users, Departments, and Other Information to Files

  2. Open the file that is used to export data, and change the passwords.
    Old passwords are not included in the exported file.
    File Format for User Information

  3. Import the updated file.
    Adding or Changing Users and Departments Using a File

  4. Notify users of the new passwords.