Changing User Passwords

Article Number:020239

Administrators can change user passwords by following the steps described below.

Notes for Administrators When Changing Passwords

When changing user passwords in Kintone Users & System Administration, the password policy settings are not applied.
Set a password with sufficient digits and complexity according to the following topic:
Rules for Password

Changing Passwords Individually

Described below are the steps to change a user password individually.
If users cannot reset their password, their administrator changes it by following this procedure.

  1. Click gear shaped administration menu icon in the header.

  2. Click "Users & System Administration".

  3. Click Departments & Users. Example of menu

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click Edit icon for the user.
    Image showing the icon

  6. Click Change Password. "Edit User" screen

  7. Select an entry method and set a new password for the user.

  8. Save the password and notify the user of it.
    Refer to Send New Password via E-Mail to send the information via e-mail.
    Click Save to send the password information by other means than e-mail. Saving password without notifying the user of the change by e-mail

Generating a Password Automatically

When you select "Generate automatically", a password is generated using random characters.
The "Change Password" dialog

To check the generated password, select "Show password".
Image showing the password

Entering a Password Manually

Select "Enter manually" in the "Change Password" dialog box.
The "Change Password" dialog

Sending the New Password via E-mail

  1. On the "Change Password" dialog box, click Save and Send via E-mail. Saving password and notifying the user of the change by e-mail

  2. In the recipient field of the dialog that is displayed, enter an e-mail address to use to send the password.
    In the recipient field, the e-mail address that is registered in the user details is entered.
    You can change the recipient as needed.

  3. Edit the body text as needed, and clickSend.

    "Send Password via E-mail" dialog

Changing Passwords in Bulk

You can use a CSV file to change user passwords in bulk.
Note that, if you change them in bulk, you cannot use the feature to notify users of their new passwords by e-mail.

  1. Export user details to a CSV file.
    For details, refer to "Creating and Editing Users in Bulk".

  2. Open the CSV file that is used to export data, and change the passwords.
    Old passwords are not included in the exported CSV file.
    For details, refer to "File Format for User Details".

  3. Import the updated CSV file.

  4. Notify users of the new passwords.