Checking Webhook Execution Logs

Article Number:040601

You can check the log of the latest 10 Webhook executions for each Webhook setting.
In the execution log, you can find the following information:

  • Whether the notification is successfully sent
  • Notification ID
  • Action type
  • User who performed the action
  • Execution date and time

To check the log of the executions older than the latest 10 executions, check audit logs. Audit logs can be checked only by Kintone Users & System Administrators. For details on the audit logs, refer to the following page:
A list of audit logs that Kintone generates.

The following are the steps to check the log of the latest 10 executions:

  1. Click the App Settings icon (the gear-shaped icon at the upper right of the "View" screen), select the App Settings tab, and then select Webhooks under Customization and Integration.
    Screenshot: The "App Settings" icon is outlined in red

    The list of Webhooks is displayed on the "Webhooks" screen. On the "Webhooks" screen, you can check whether the latest notification is successfully sent.

  2. Click Check Logs for the Webhook whose log you want to check. Screenshot: The "Webhooks" screen

  3. Check the execution results from the log.
    The green check mark icon that indicates success : The notification was successfully sent.
    The red triangle mark icon that indicates failure : The notification failed.
    Screenshot: The screen where the Webhook log is displayed

If all notifications are failed be sent, there is a possibility that the Webhook setting is not configured correctly.
If only some notifications are failed to be sent, the possible causes are as follows:

Cause Supplementary information
The number of notifications in one minute exceeds 60. Up to 60 Webhook notifications can be sent in one minute. If actions are carried out on records more than 60 times in one minute, Webhook notifications are not sent for the 61st and subsequent actions.
The notification failed due to an error attributable to Kintone. The following may be the possible causes:
  • The data size of the notification exceeded the maximum limit (1 MB).
  • A timeout occurred in Kintone.
The notification failed due to an error attributable to the Web service that receives the notification. The following may be the possible causes:
  • The Web service that receives the notification is suspended due to maintenance or other reasons.
  • A timeout occurred in the Web service that receives the notification.
  • The number of notifications that can be received by the Web service exceeded the limit.