Setting E-Mail Notifications

Article Number:040670

You can receive notifications received in Kintone via e-mail in addition to receiving them in Kintone.
Notifications related to apps, spaces, people, and messages can be received via e-mail.

To receive e-mail notifications, the following settings must be configured.

  • Set E-mail addresses of users who will receive notifications (set by the Kintone Users & System Administrator or by each user).
  • System administrator enables the E-mail Notifications feature.
  • The app administrator sets notifications for each app as necessary.
  • Each user configures personal settings.

Described below are steps to configure e-mail notifications.

Configuring the System Mail Account (for Administrators)

To receive e-mail notifications, system mail account must be configured in Kintone Users & System Administration.

These settings are configured by a Kintone Users & System administrator (a member of the "Administrators" group).

On the user profiles of e-mail notification recipients, set their e-mail addresses.
Changing User Information (Kintone Help) Image

Configuring an E-mail Address (for Users or Administrators)

Check whether an e-mail address has been specified in your profile.
For details on how to view your profile, refer to Viewing and Changing Profiles.
Kintone Users & System Administrators can add e-mail addresses to user details as well.
Changing User Information

Enabling E-mail Notifications (for Administrators)

The E-mail Notifications feature must be enabled by a Kintone Administrator.

  1. Open the "Kintone Administration" screen.
    Opening the Kintone Administration Screen
  2. Click Feature Activation. The "Feature Activation" screen
  3. Confirm that the Activate e-mail notifications check box is selected.
    Configure Default value for the receiving setting, E-mail Notification Format, and Other settings as necessary.
     For details on each setting option, refer to Settings to Activate E-mail Notifications.
  4. Click Save.

App Settings (for App Administrators)

The administrator of each app configures the notification settings of the app to receive notifications, as necessary.
In the notification settings of the app, the administrator can configure various notification conditions.

For example, notification settings can be configured in such a way that notifications are sent to user A when a record is added, or notifications are sent to the "Created by" user when the status is changed to "Approved." Image

Configuring Your E-mail Notifications (for Users)

You configure your personal settings to receive e-mail notifications.

  1. Click the Settings icon Settings icon at the upper right of the screen, and then click Personal Settings.
    Image

  2. Select whether to receive e-mail notifications. You also need to select the type of e-mail notifications to receive and the format.
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    Differences between "To Me" and "All" notifications are described in the following page:
    Differences between "To Me" and "All" Notifications
    For details on the actions that trigger notifications, refer to the following page:
    When and to Whom Notifications Are Sent

  3. Click Save.

Configuring the settings described above enables you to receive "To Me" or "All" notifications.

Notes When Access Control Are Set

If access control has been applied by the administrator, you need to take any of the following measures in order to access Kintone using the URL listed in the notification e-mail.

Client Certificate Authentication

When you access the URL listed in the e-mail notification, the following screen is displayed.
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If you have the required setting to use Client Certificate Authentication, you can access Kintone by selecting the check box and clicking the URL.

Basic Authentication

If the administrator enabled the Basic authentication, accessing the URL listed in the e-mail notification displays the authentication screen.
Enter the user name and password used for Basic authentication. For your user name and password, check with your administrator.

Example of an authentication screen on Google Chrome:
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Two-Factor Authentication

If two-factor authentication has been enabled, you will be asked to enter a verification code after accessing the URL listed in the notification e-mail and entering your user name and password for login.
Launch an authentication app such as Google Authenticator to get a six-digit verification code, and then enter that code. Image

For details on how to get your verification code, refer to How Can I Get a Two-Factor Authentication Verification Code?