Setting E-Mail Notifications

Article Number:040670

You can receive notifications received in Kintone via e-mail in addition to receiving them in Kintone.
Notifications related to apps, spaces, people, and messages can be received via e-mail.

To receive e-mail notifications, the following settings must be configured.

  • Set E-mail addresses of users who will receive notifications (set by the Kintone Users & System Administrator or by each user).
  • System administrator enables the E-mail Notifications feature.
  • The app administrator sets notifications for each app as necessary.
  • Each user configures personal settings.

Described below are steps to configure e-mail notifications.

Configuring the System Mail Account (for Administrators)

To receive e-mail notifications, system mail account must be configured in Users & System Administration.

These settings are configured by a Kintone Users & System administrator (a member of the "Administrators" group).

On the user profiles of e-mail notification recipients, set their e-mail addresses.
Changing User Information (Kintone Help) Image

Configuring an E-mail Address (for Users or Administrators)

Check whether an e-mail address has been specified in your profile.
For details on how to view your profile, refer to Viewing and Changing Profiles.
Kintone Users & System Administrators can add e-mail addresses to user details as well.
Changing User Information

Enabling E-mail Notifications (for Administrators)

The E-mail Notifications feature must be enabled by a Kintone Administrator.

  1. Navigate to the "Kintone Administration" screen.
    Opening the Kintone Administration Screen
  2. Click Feature Activation. The "Feature Activation" screen
  3. Confirm that the Activate e-mail notifications check box is selected.
    Configure Default value for the receiving setting, E-mail Notification Format, and Other settings as necessary.
     For details on each setting option, refer to Settings to Activate E-mail Notifications.
  4. Click Save.

App Settings (for App Administrators)

The administrator of each app configures the notification settings of the app to receive notifications, as necessary.
In the notification settings of the app, the administrator can configure various notification conditions.
App Notification Settings

For example, notification settings can be configured in such a way that notifications are sent to user A when a record is added, or notifications are sent to the "Created by" user when the status is changed to "Approved." Image

Configuring Your E-mail Notifications (for Users)

You configure your personal settings to receive e-mail notifications.

  1. Click the Settings icon (the gear-shaped icon at the top of Kintone), then click Personal Settings.

  2. Select whether to receive e-mail notifications. You also need to select the type of e-mail notifications to receive and the format.

    Differences between "To Me" and "All" notifications are described in the following page:
    Differences between "To Me" and "All" Notifications
    For details on the actions that trigger notifications, refer to the following page:
    When and to Whom Notifications Are Sent

  3. Click Save.

Configuring the settings described above enables you to receive "To Me" or "All" notifications.

Notes When Access Control Are Set

Two-Factor Authentication

If two-factor authentication has been enabled, you will be asked to enter a verification code after accessing the URL listed in the notification e-mail and entering your user name and password for login.
Launch an authentication app, such as Google Authenticator, check the six-digit verification code displayed in the authentication app, and enter the code on the login screen. Image

For details on how to get your verification code, refer to How Can I Get a Two-Factor Authentication Verification Code?