An Error Message Is Displayed and Unable to Delete an App

When you try to delete an app that is specified in the settings of Lookup fields or Related Records fields in other apps, an error message is displayed and you cannot delete the app.

  • Message example when you cannot delete an app because there is a field that is referred to from a Lookup field

  • Message example when you cannot delete an app because there is a field that is referred to from a Related Records field

In this case, open the app settings page of the app that is indicated in the error message, and change the setting of, or delete the Lookup field or the Related Records field.

Steps to Delete the Sales & Leads App and the Customer Database App of the Sales Force Automation (SFA) Pack

This section describes the steps to delete the Sales & Leads app and the Customer Database app included in the Sales Force Automation (SFA) Pack.

The Project list field (Related records) of the Customer Database app refers to the Sales & Leads app. Therefore, before deleting the Sales & Leads app, you need to delete the Project list field of the Customer Database app.

  1. In the setting screen of the Customer Database app, delete the Project list field, and then update the app.

  2. Delete the Sales & Leads app.

  3. Delete the Customer Database app.