What are the conditions for users/departments/groups to be displayed as suggestions of the Mention feature?

Article Number:040286

If the value entered after '@' (a half-width at sign) matches or partially matches any of the strings set for the following items configured for users, departments, and groups in Users & System Administration, these users, departments, and groups appear in the suggestion list of the Mention feature.

If a user name is entered:

  • Display name
  • Localized name
  • Phonetic first name and last name
  • Login name

If a department name is entered:

  • Department name
  • Localized name
  • Department code

If a group name is entered:

  • Group name
  • Group code

Rules regarding the display order of names in the suggestion list

The display order of names in the suggestion list is determined based on the conditions listed in the priority order below.

  • Whether there is a prefix match with the input string
  • How many times you have mentioned the user in the last 30 days
  • Users' display order set in Users & System Administration
    Reference: Changing the Display Order of Users