Deactivating Users

Article Number:020252

This page describes the procedure to limit the access to Kintone from users without deleting them.
Take a case of a company having any users who will be temporarily prohibited access to Kintone due to temporary leave or temporary assignment. Their access can be restricted by inactivating them without deleting their data.

What Will Happen to Inactive Users

The following conditions are applied to inactive users:

  • Inactive users are not counted towards the number of allowed users of a service.
    To reduce the subscription charge of, you need to reduce the number of licensed users.
  • Inactive users cannot login to any service.

Relationship Between Inactive Users and the Number of Licensed Users

Only inactivating or deleting users will not affect the number of licensed users.
Billing for is based on the number of licensed users.

For details on how to change your license, refer to the following page:
Changing Subscription Details

Deactivating Users

  1. Click gear shaped administration menu icon in the header.

  2. Click Users & System Administration.
    Accessing Kintone Users & System Administration

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click Edit icon for the user.
    Screenshot: how to find a target user and click the edit icon of the user

  6. Click the "Status" button to change the status from Active to Inactive.
    Screenshot: The button is highlighted

  7. Click Save.

About Profiles of Inactive Users

Regardless of the users' statuses, their profiles will be displayed in Kintone.
To hide the personal information of a deactivated user, change the relevant items of the user information.
Changing User Information