Using Kintone Mobile App for iOS

Article Number:040660

On the Kintone mobile app, you can receive push notifications from Kintone. This enables you to check notifications quickly while you are outside the office.

How to Download the Mobile App

To use the Kintone mobile app on your iOS device, download the app on the device.
Go to the App Store, search for Kintone, and then tap GET.
Download on the App Store

How to Update the Mobile App

On an iOS device, update the mobile app.
Go to the App Store, search for Kintone, and then tap Update.
Download on the App Store

Setting Up the Mobile App

When you install the mobile app for the first time, you need to set it up following the steps below:

  1. Tap the icon of the mobile app you have downloaded on your iOS device.

  2. Enter the Kintone subdomain you wish to access and then tap Next.
    The subdomain is the character string that appears before "" in the Kintone URL.
    You can check the Kintone URL in the address bar of your web browser when you have Kintone open. Screenshot: The subdomain input screen

    Perform one of the following actions depending on your environment.

If your environment requires SAML Authentication

  1. Enter your SAML Authentication login name and password.
    If SAML Authentication is configured for your environment, you will be logged into Kintone.

If you are not using any of the authentication mentioned above

  1. Enter your Kintone login name and password, then tap Login. Screenshot: The screen for entering a login name and password

  2. If Two-Factor Authentication is enabled, enter the verification code after tapping Login.
    Launch an authentication app (e.g., Google Authenticator), check the six-digit verification code displayed in the authentication app, and enter the verification code on the login screen.
    How Can I Get a Two-Factor Authentication Verification Code?

If an error or other issue occurs

If an error or other issue occurs, it may be due to one of the following reasons.

You cannot get a verification code for Two-Factor Authentication

If you can access Kintone from a web browser on your mobile device or PC, open the "Login Name & Password" screen from the "Account Settings" screen, and then disable Two-Factor Authentication. After doing so, re-enable Two-Factor Authentication and try getting a verification code again.
If you cannot access Kintone from any device, you need to ask an administrator to disable Two-Factor Authentication.
For details, refer to Two-Factor Authentication.