Cannot Log In Automatically

If you cannot log in to Kintone automatically, possible causes are as follows:

  • You already logged out from Kintone
  • You did not select "Remember me" on the login page
  • Kintone Users & System Administrators do not allow users to use automatic login

The following sections describe how to solve the issue in each case.

You Already Logged Out From Kintone

Once you logged out, the cookie for the login information is discarded regardless of the automatic login setting.
If you want to use the automatic login feature, use the 'X' button to exit from Kintone, instead of logging out.

You Did Not Select "Remember Me" on the Login Page

Even if Kintone Users & System Administrator allowed to use the automatic login, the feature does not work if you did not select the "Remember me" on the login page.

Select the "Remember me" and try to log in again.

Kintone Users & System Administrators do not allow users to use automatic login

Even if you did select the "Remember me" on the login page, the automatic login feature does not work if Kintone Users & System Administrators did not select the "Allow users to skip login step" in the Kintone Users & System Administration screen.

For details on how to configure it, refer to "Allowing Automatic Login".