Deleting an App

Article Number:040633

On the app settings page, you can delete apps.
When deleting an app, apps that have reference relationship with the app to be deleted are automatically checked. If such apps are detected, you can bulk delete them by using "bulk deletion feature".

Deleting an app requires the management permission for the app.

To Delete an App

  1. Click the app settings button Settings button at the upper right of the "View" screen.
     Opening the App Settings Screen

  2. Click "App Settings" tab, and click Delete This App under "Deletion".

  3. Click Delete This App on the confirmation screen.

  4. If the confirmation screen opens again, click Delete App.
    Image
    Apps that have reference relationship with the app to be deleted are automatically checked.

    • If there is no app that is in reference relationship:
      Deletion is performed. No further action is needed.

    • If there is any app that is in reference relationship:
      "An app(s) that refers to this app was found." page is displayed. Proceed to the next step.

  5. Check whether apps displayed in the "An app(s) that refers to this app was found." screen can be deleted in bulk without causing any problem.

  6. Click Delete Multiple (XX) Apps Using Bulk Deletion Feature when it is possible to delete all the apps displayed in the screen at one time.

  7. Click Delete Apps on the confirmation screen.
    Apps are deleted in bulk.

Removing Reference Relationship with Other App and Deleting an App Independently

If there is any app that directly refers to the app to be deleted, you cannot delete that app independently.
To delete an app independently, you need to remove its reference relationship with other apps.

Other apps and fields that have reference relationship with the app to be deleted are automatically detected at the time of the deletion of the app. Described below are the steps to move to the app settings screen from the detection results screen, and to remove reference relationship.

  1. If the "An app(s) that refers to this app was found." screen is displayed when trying to delete an app, click Remove References Manually.
     The "Remove References Manually" screen is displayed, and apps and fields that directly refer the app to be deleted are shown.
  2. Move to the app settings screen by clicking the link in the "Remove References Manually" screen.
  3. Update the app by deleting the lookup fields or the related records fields that are shown in the "Remove References Manually" screen.
    Example: In this example, delete the Lead Title (Lookup field) and the Lead Details (Related records field) of the Activity History app (Sales CRM Pack), which is shown in step 2.
  4. If there are multiple related apps, repeat steps 2 and 3.
  5. Reopen the app settings screen for the app to be deleted, and click Delete This App under "Deletion" of the "App Settings" tab to try to delete the app again.

If You Get an Error When Trying to Delete an App

If an error message appears when clicking Delete App, it means that the app is referenced from a lookup field or a related records field of other app for which you have no administrative permission.

Error example:
Cannot delete the app. A field in the app has been referred from a Lookup field "XXXX" in an app "XXXX". Change the "XXXX" field setting or delete the field itself in "XXXX". Error when deleting an app

In such case, try one of the following.

  • Ask the administrator of the app, which is displayed in the error message, to delete the lookup field or the related records.
  • Ask the administrator, who have administrative permission on both the app to be deleted and the app which is displayed in the error message, to delete the app.