Configuring Categories

Article Number:040490

This article explains the steps to configure categories and actions you should take when an error occurs.

Steps

  1. Click the app settings button Setting button at the upper right of the "View" screen, select the App Settings tab, and select Categories under Advanced Settings.
    The App Settings button
  2. Select the Use categories check box.
  3. Configure categories in the Category Tree section.
    To add a category, click the Add button.
    Categories can be configured with up to five levels of the hierarchy.
  4. Click Save on the upper left side of the screen.

If an error is displayed when you try to disable the Categories feature

If you encounter an error message while you are trying to disable categories, please refer to the following to find a solution.

Error Message Cause and Solution
Cannot disable the category. The category has been referred from the Lookup field "XXXX" in an app "XXXX". Change the "XXXX" field setting or delete the field itself in "XXXX" (app). The category in this app is specified in the setting of the Lookup field in other app. In this case, you cannot disable the category.
To disable the category, open the App Settings page of the app indicated in the error message, and change the setting of, or delete the Lookup field.
Cannot disable the category. The category has been referred from the Related Record field "XXXX" in the app "XXXX". Change the "XXXX" field setting or delete the field itself in "XXXX" (app). The category in this app is specified in the setting of the Related Record field in other app. In this case, you cannot disable the category.
To disable a category, open the App Settings page of the app indicated in the error message, and change the setting of, or delete the Related Record field.
Cannot disable the category. The category has been referred from the Lookup field "XXXX" in the app "XXXX", which was deleted and can be restored.
To disable the category, restore the app "XXXX (App ID: XXXX)", and then delete or change the Lookup field settings.
* Only Kintone Users & System Administrators can restore the app. For more details, refer to the Help.
The category in this app is specified in the setting of the Lookup field in deleted app. This category cannot be disabled to prevent the data loss of Lookup fields when restoring of the app is needed.
To disable the category, restore the deleted app, and then change the setting of, or delete the Lookup field. Or, you will be able to disable the categories 14 days after deleting the app when it becomes unrecoverable.
Only Kintone Users & System administrators (those who create users/departments, and configure security settings) can restore the app.
Cannot disable the category. The category has been referred from the Related Record field "XXXX" in the app "XXXX", which was deleted and can be restored.
To disable the category, restore the app "XXXX (App ID: XXXX)", and then delete or change the Related Records field settings.
* Only Kintone Users & System Administrators can restore the app. For more details, refer to the Help.
The category in this app is specified in the setting of the Related Record field in deleted app. This category cannot be disabled to prevent the data loss of Related Record fields when restoring of the app is needed.
To disable the category, restore the deleted app, and then change the setting of, or delete the Related Record field. Or, you will be able to disable the categories 14 days after deleting the app when it becomes unrecoverable.
Only Kintone Users & System administrators (those who create users/departments, and configure security settings) can restore the app.