For Department Administrators: Changing User Passwords

Article Number:020455

This page describes how department administrators can change user passwords.

Notes on Changing Passwords

Users Whose Passwords Can Be Changed by Department Administrators

Department administrators can change the passwords of the following users:

  • Members of the department for which they have administrative privileges
  • Users who do not belong to any department

Notes on Applying the Password Policy

When changing users' password in Administration, the password policy settings are not applied.
Set a password with sufficient digits and complexity according to the following page:
Rules for Password


  1. Check "rules for password".

  2. Access the following URL: https://(subdomain_name)

  3. Click Administration.
    Screenshot: "Administration" button

  4. Click Departments & Users.

  5. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  6. Click the Change button.
    Screenshot: The Change button is highlighted

  7. Click Change Password.

  8. On the "Change Password" dialog box, select an entry method and set a new password for the user.

    Select "Disable password expiration" as needed.
    Selecting this option disables the password expiration for the selected user, regardless of the password policy setting.

  9. Save the password and notify the user of it.
    Refer to Send New Password via E-Mail to send the information via e-mail.
    Click Save to send the password information by other means than e-mail. Screenshot: "Save" is highlighted

Generating a Password Automatically

When you select "Generate automatically" in the "Change Password" dialog, a password is generated using random characters.
Screenshot: "Generate automatically" is highlighted

To check the generated password, select "Show password".
Screenshot: The generated password is displayed

Entering a Password Manually

Select "Enter manually" in the "Change Password" dialog box.
Screenshot: "Enter manually" is highlighted

Sending the New Password via E-mail

  1. On the "Change Password" dialog box, click Save and Send via E-mail. Screenshot: "Save and Send via E-mail" is highlighted

  2. In the recipient field of the dialog that is displayed, enter an e-mail address to use to send the password.
    In the recipient field, the e-mail address that is registered in the user information is entered.
    You can change the recipient as needed.

  3. Edit the body text as needed, and click Send. Screenshot: "Send" is highlighted