Changing the Account Lockout Settings

Article Number:02049

You can temporarily block login to Kintone, when password authentication failed continuously. This helps you prevent unauthorized logins from external third parties.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Login. Screenshot: "Login" is highlighted

  4. Select the number of failed login attempts before account lockout. Screenshot: "Number of Failed Attempts Before Account Lockout" is highlighted A user can no longer log in to the service when the number of failed login attempts exceeds the value specified here.
    For details on the default value of failed login attempts, refer to "Other Default Values".

  5. Specify the time to unlock the locked-out account. Screenshot: "Account Lockout Duration (how long locked out accounts remain locked out)" is highlighted If you set "Account Lockout Duration" (how long locked out accounts remain locked out) to "Never unlock", the account is locked out forever. In this case, Kintone Users & System Administrators should manually change the user's password.
    For the default value of Account Lockout Duration, refer to "Other Default Values".

  6. Click Save.

Actions Counted as Failed Attempts

The following actions are counted as failed attempts:

  • Failed to perform password authentication.
  • Entered incorrect verification code.
    This action is counted only when the two-factor authentication has been enabled.

For example, if you have set the maximum number of failed login attempts to "10", the account will be locked out when either of the above-mentioned failed attempts reaches "10".

When the Number of Failures Will Be Reset

Number of failures will be reset when either of the following occurs.

  • Logged in successfully.
  • Changed the password.

Unlocking a User's Locked-Out Account

To unlock the account, Kintone Users & System Administrators need to change the password of the user.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Departments & Users. Screenshot: "Departments & Users" is highlighted

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click the Change button.
    Screenshot: The Change button is highlighted

  6. Click Change Password in the upper right of the screen. Screenshot: "Change Password" is highlighted

  7. Set a new password and then click Save and Send via E-mail or Change Password.
    For details, refer to the following page:
    Changing User Passwords Screenshot: Change Password dialog

  8. Inform the user that they can now log in using the new password.