When the message "The number of "service name" users exceeds the maximum number of allowed users." appears
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Provides solutions when the following error message is displayed in Kintone Users & System Administration.
Example of the Error Message
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It is displayed after you click Save when adding a user or changing the current service.
The number of Kintone users exceeds the limit. Please reduce the number of users or purchase the additional licenses.
Cause and Solution
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The above error message is displayed when the number of current users exceeds the number of licensed users.
You cannot add users or change current services while the error message is displayed.
Perform one of the following actions promptly:
- Solution 1: Increasing the number of licensed users
- Solution 2: Deactivating Users
- Solution 3: Deleting Users
If you want to check the current number of licensed users, refer to the following page.
Checking Subscription Details