When You Encounter the Error Message Which Informs You of the Excess of the Number of Licensed Users
This page provides solutions when the following error message is displayed in Kintone Users & System Administration.
Cause and Solution
The number of application users exceeds the number of the licensed users.
Until the error is solved, no more users can be added to the service in which the maximum number of licensed users has been exceeded.
Perform one of the following solutions:
- Solution 1: Increasing the number of licensed users
- Solution 2: Reducing the number of active users
Example of a Displayed Message
Top of the Kintone Administration Screen
When the Number of Active Users Exceeds the Number of Licensed Users, Will Kintone No Longer Be Available?
Even when the number of active users exceeds the number of licensed users, you can still use Kintone for a while.
However, if the number of active users keeps exceeding the number of licensed users for a certain period, we might disallow you to use the domain.