When the message "The number of "service name" users exceeds the maximum number of allowed users." appears

Article Number:020230

Provides solutions when the following error message is displayed in Kintone Users & System Administration.

Example of the Error Message

It is displayed after you click Save when adding a user or changing the current service.

The number of Kintone users exceeds the limit. Please reduce the number of users or purchase the additional licenses.

Screenshot: An error message is displayed in the dialog

Cause and Solution

The above error message is displayed when the number of current users exceeds the number of licensed users.
You cannot add users or change current services while the error message is displayed.

Perform one of the following actions promptly:

If you want to check the current number of licensed users, refer to the following page.
Checking Subscription Details