Problems with Logging In

Article Number:020262

This page describes how to troubleshoot problems related to the login to Kintone.

Solution: For Users

If you cannot log in to Kintone, refer to the page closest to your situation.

If users cannot solve problems by themselves, they should contact administrators.

Solution: For Administrator

Illustration: An administrator is having trouble logging in

When administrators cannot log in for some reason, for example because they forgot their passwords, they should do the following.

  1. Try the solution in the If You Do Not Know the Password page.

  2. If Step 1 does not solve the issue, use Contact form to contact us.