Cannot Log In Automatically

Article Number:020266

To enable automatic login, both administrators' settings and users' actions are necessary.

Cannot Log In Automatically Even When Administrator's Settings Have Been Completed

If Automatic Login is not enabled even when administrator's settings have been completed, possible reasons are as follows.

  • The user has been logged out
  • "Remember me" is not selected on the login screen.
  1. Click in the Web browser while logging in to Kintone.
    Screenshot: The close button on the Web browser is highlighted If you log out from session, cookie for the login information is discarded regardless of the Automatic Login setting.
    If you want to use the Automatic Login feature, do not log out from the session.

  2. Display the login screen.

  3. Select "Remember me".

    Screenshot: "Remember me" is highlighted

  4. Enter the login name and password to log in.

When Administrators Do Not Allow Users to Use Automatic Login

Automatic Login feature is available only when Kintone Users & System administrators allow users to use the feature.
If a user takes appropriate actions but his/her administrator does not allow automatic login, only the login name is stored in the browser. In such a case, the user cannot use automatic login.