Cannot Log In to Kintone

Article Number:020270

Solution: For Users

If users cannot solve problems by themselves, they should contact administrators.

  1. Check whether you can solve the problem by yourself.
    Try the procedure described in "Unable to Log in: What to Do First".

  2. If you cannot solve the problem by yourself, contact your administrator.

    1. Administrator should check whether the symptom is listed in "Unable to Log in: What to Do Next".

    2. If neither of the above solves the problem, contact Kintone Corp.
      Contact Us

Solution: For Administrator

Illustration: An administrator is having trouble logging in

When administrators cannot log in for some reason, for example because they forgot their passwords, they should do the following.

  1. Try the procedure described in "Unable to Log in: What to Do First".
    If this solves the problem, you can skip the subsequent steps from STEP 2.

  2. If Step 1 does not solve the problem, please contact Kintone Corp.
    Contact Us

  3. To avoid the situation where an administrator cannot log in, consider the following solutions.

    1. Assign multiple administrators
      Adding Users to the Kintone Users & System Administrators

    2. Allow users to reset password
      Allow users to reset password