Cannot Log In to Kintone
Solution: For Users
If users cannot solve problems by themselves, they should contact administrators.
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Check whether you can solve the problem by yourself.
Try the procedure described in "Unable to Log in: What to Do First". -
If you cannot solve the problem by yourself, contact your administrator.
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Administrator should check whether the symptom is listed in "Unable to Log in: What to Do Next".
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If neither of the above solves the problem, contact Kintone Corp.
Contact Us
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Solution: For Administrator
When administrators cannot log in for some reason, for example because they forgot their passwords, they should do the following.
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Try the procedure described in "Unable to Log in: What to Do First".
If this solves the problem, you can skip the subsequent steps from STEP 2. -
If Step 1 does not solve the problem, please contact Kintone Corp.
Contact Us -
To avoid the situation where an administrator cannot log in, consider the following solutions.
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Assign multiple administrators
Adding Users to the Kintone Users & System Administrators -
Allow users to reset password
Allow users to reset password
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