When the Administrator Forgot the Administrator Account or Password

Article Number:020263

When Kintone Users & System Administrators cannot log in, try the following solutions.

Resetting Password

  1. On the login screen, click "Having Trouble Logging In?".

    Login Security

  2. Enter the e-mail address that is registered in your user details in Kintone, then click Reset Password.
    Screen to enter your e-mail address
    If the above screen does not appear, refer to the following page.
    To Contact Kintone Corp

  3. You will receive an e-mail describing the way to reset the password.

  4. Click the URL shown in the e-mail to reset the password.

  5. Set your new password.
    Once you click "Save", the login screen appears.

  6. Check that you can log in to the system using the new password.

To Contact Kintone Corp

If none of the above solutions solves the issue, contact Kintone Corp.
You may need to submit some forms, depending on your circumstances.

Contact Us