When the Administrator Forgot the Administrator Account or Password

When administrators cannot log in, try the following solutions.

Resetting Password

  1. On the login screen, click "Having Trouble Logging In?".
    Login screen

  2. Enter the e-mail address that is registered in your user details in Kintone, then click Reset Password.
    Screen to enter an e-mail address
    If the above screen does not appear, refer to "Cannot Reset the Password".

  3. You will receive an e-mail describing the way to reset the password.

  4. Click the URL shown in the e-mail to reset the password.

  5. Set your new password.
    Once you click "Save", the login screen appears.

  6. Check that you can log in to the system using the new password.

To Contact Kintone Corp

If neither of the above solves the problem, administrator should contact Kintone Corp.

Contact Us