Login and Password Reset

Article Number:02095

This page explains the following logs generated when:

  • a user logs in to the system
  • a user logs out from the system
  • a user resets the password

For an overview of items included in the audit logs, such as level, module, and result, refer to the following page:
Viewing Audit Logs

Notice

This section describes the audit logs whose level is "Notice".

Authentication

The actions of audit logs whose module is "System Administration" are shown below.

reset password

Actions Taken

Opened the URL included in the password reset e-mail and reset the password.

Contents of "Complement"
  • Display name of users
  • User ID

send password reset mail

Actions Taken

Entered an e-mail address on the "Having Trouble Logging In?" screen and clicked "Reset Password".

Contents of "Result"

"SUCCESS" is displayed when a password reset e-mail is sent.

"FAILED" is displayed when:

  • The provided e-mail address does not have a matching user
  • The provided e-mail address is already in use by multiple user accounts.
Contents of "Complement"

If "Result" is "SUCCESS", the provided e-mail address, user name, and id are displayed.

If "Result" is "FAILED", the provided e-mail address and the reasons for failure are displayed.

unregistered
The provided e-mail address does not have a matching user.
E-mail has not been sent.
duplicated
The provided e-mail address is already in use by multiple user accounts.
"Sorry we cannot reset your password. Your e-mail address is used by two or more accounts." e-mail has been sent.

Information

This section describes the audit logs whose level is "Information".

Authentication

Audit logs whose module is "System Administration" are shown below.

login

Actions Taken

Performed an action to log in using password authentication.

Contents of "Complement"

If login failed, a login name that attempted login is displayed.

login API(%s)

Actions Taken

Sent a request to API using password authentication and failed.

Contents of "Complement"

Login name that attempted login.

login (SAML)

Actions Taken

Performed an action to log in using SAML authentication.

logout

Actions Taken

The user who had logged in using password authentication logged out.

logout (SAML)

Actions Taken

The user who had logged in using SAML authentication logged out.

User Profile

The actions of audit logs whose module is "User Profile" are shown below.

change password

Actions Taken

The user changed the password.