If You Do Not Know the Password
If you cannot log in to Kintone, check whether the problem can be solved by following the procedure described below.
Specifying the Login Name and Password Correctly
The login name and password must be entered correctly, including uppercase and lowercase characters.
The followings are the possible reasons why the texts you entered are considered false.
- Inserted/appended unnecessary spaces to the text after the copy and paste operation
- CapsLock or NumLock is enabled
Refer to the following page:
Ask Your Administrator to Reset Your Password
Contact your administrator when you cannot reset your password by yourself in the following cases:
- Case 1
I do not know the e-mail address configured in the user information of kintone.com
- Case 2
Clicking Having Trouble Logging In? on the login screen takes me to the help page