Resetting Password

Article Number:020271

This page describes how to reset passwords.


  1. On the login screen, click Having Trouble Logging In?.
    Screenshot: "Having Trouble Logging In?" is highlighted

  2. Enter the e-mail address registered in your Kintone profile. Screenshot: Resetting the password by entering an e-mail address

  3. Click Reset Password.

  4. You will receive an e-mail describing the way to reset the password.

  5. Click the URL shown in the e-mail to reset the password.

  6. Set your new password.

  7. Click Save.

If You Cannot Reset Your Password

If you are in one of the following situations, ask your administrators to change your password.

  • Clicking "Having Trouble Logging in?" takes me to the help page.
  • You forgot your e-mail address registered in your profile.
  • The e-mail you received does not have a "URL to reset your password".