This page describes how to reset passwords.

1. On the login screen, click Having Trouble Logging In?.
   

2. Enter the e-mail address configured in the user details in Kintone.

3. Click Reset Password.

4. You will receive an e-mail describing the way to reset the password.

5. Click the URL shown in the e-mail to reset the password.

6. Set your new password.
   Once you click Save, the login screen appears.

7. Check that you can log in to the system using the new password.

If you are in one of the following situations, you must ask your administrator to change your password.

If the following page appears, your administrator does not allow you to reset your password.
Cannot Log In to Kintone

An e-mail containing password reset information will not be issued.

Even if you enter a different e-mail address other than the one configured in the user details of Kintone and click Reset Password, the password reset e-mail will not be issued.

If the same e-mail address is registered in multiple user details, the password cannot be reset.
The sender described below will send an e-mail to ask the user to contact the administrator.

• no-reply@kintone.com
• E-mail address set for the system e-mail