Troubleshooting for Two-Factor Authentication
An Error Message Appears When I Enter a Verification Code
The verification code may have expired already.
Get a new verification code from the authentication app.
I Do Not Have a Mobile Device with Me Now
If you no longer have a mobile device you installed the authentication app because you lost it or bought a new one, you must contact your administrator to disable the two-factor authentication.
Changing the Mobile Device
If you want to change the mobile device used for the two-factor authentication, perform the following actions.
Have the previous device and the new device ready at hand, and then perform the actions.
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Log in to kintone.com.
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Click your user name in the header, or the button to open the menu on the right side of the user name.
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Click Account Settings.
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Click Login Name & Password.
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Disable the two-factor authentication.
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Enable the two-factor authentication on the new device.
Enabling Two-Factor Authentication