Access Denied Error Message Appears on Screen

Article Number:020267

This section explains what to do when you see error messages on screen after accessing Kintone.

The "Invalid request" message is displayed.

Wait for a while, and then try to log in again.
You can check the information on maintenance and failure status in the Status Page.

The "Code: 403 Forbidden" Message Is Displayed

Error screen

Example of message:

Authentication is required for access.

A possible reason is that the access is restricted due to IP address restrictions.
Take one of the following actions:

  • Go to Kintone using the IP address which is not restricted.
  • Ask administrators to add a non-restricted IP address.

The "Code:404 NotFound" Message Is Displayed

Error screen

Example of message:

This link is not valid.

It seems that the login URL is not correct.
Check the URL, and then try to log in again.
To know the correct URL, refer to "If You Forget Your Login URL".

The "Code: 429 Too Many Requests" Message Is Displayed

Error screen

Example of message:

We are blocking new access to our service. You may have accidentally sent too many requests to us. Please try again later.

It is displayed when your environment is receiving too many access requests from users and programs.
Wait for a while and then try access again.

The "Code: 503 Service Unavailable" Message Is Displayed

Error screen

Example of message:

Sorry, we are performing scheduled maintenance.

Kintone is under maintenance.
Wait for a while, and then try to log in again.
You can check the progress in the Status Page.