An Error Message Appears on Screen

Article Number:020267

This section provides solutions for an error screen displayed when accessing Kintone.

The "Invalid Request" Message Is Displayed

Wait for a while, and then log in again.
You can check the information on the maintenance and incident status in the following page.
Status Page

The "Code: 403 Forbidden" Message Is Displayed

Screenshot: An error message is displayed

Example of message:

Access is denied due to IP address restriction.

A possible reason is that the access is restricted due to IP address restrictions.
Take one of the following actions:

  • Go to Kintone using the IP address which is not restricted.
  • Ask administrators to add a non-restricted IP address.

The "Code:404 NotFound" Message Is Displayed

Screenshot: An error message is displayed

Example of message:

This link is not valid.

It seems that the login URL is not correct.
Check the correct URL, and then try to log in again.
If You Forget Your Login URL

The "Code: 429 Too Many Requests" Message Is Displayed

Screenshot: An error message is displayed

Example of message:

Too many requests have been received.
Wait a while and try again later.

It is displayed when Kintone is receiving too many access requests from users and programs.
Wait for a while and then try access again.

The "Code: 503 Service Unavailable" Message Is Displayed

Screenshot: An error message is displayed

Example of message:

The server temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Kintone is under maintenance.
Wait for a while, and then log in again.
You can check the maintenance status in the following page:
Status Page