When a User's Account Is Locked Out
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A user can no longer log in to Kintone when the number of failed login attempts exceeds the value specified by an administrator.
This page provides solutions when your account is locked out.
Waiting until Your Account Is Unlocked
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If a message like below is displayed when logging in, your account is unlocked after the time indicated in the message has elapsed.
Your account is locked out due to 10 times wrong password attempts. Your account is locked out for 3 minutes. Wait for 3 minutes, and try to log in again.
Asking Kintone Users & System Administrators to Unlock Your Account
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If you want to log in immediately or if a message like below is displayed when logging in, ask Kintone Users & System Administrators to unlock your account.
Your account is locked out due to 3 times wrong password attempts. Contact your administrator.
If Kintone Users & System Administrators Are Locked Out
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Contact our support.Contact Us