Disabling Two-Factor Authentication
This page describes how to disable the two-factor authentication.
Disabling Certain User's Setting
This section describes the steps to temporarily disable the two-factor authentication, for example, when users lose their mobile device used for the two-factor authentication.
If the administrator disables the setting, information on the two-factor authentication that the user has set will be deleted. To resume using two-factor authentication, users must enable the two-factor authentication again.
Enabling Two-Factor Authentication
If the administrator disable the two-factor authentication while the two-factor authentication is required, the user will be asked to configure it again at the next login.
Configuration Steps for Two-Factor Authentication When Requested
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Click the gear-shaped menu button in the header.
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Click Users & System Administration.
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Click Departments & Users.
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In the search box, enter the display name or login name of the user to find the target user.
You can also expand the department tree and select the target user. -
Click the Change button.
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Click Disable in the "Two-Factor Authentication" section.
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On the confirmation screen, click Disable.
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Click Save.
If You Want to Stop Using Two-Factor Authentication
This section describes how to stop using the two-factor authentication.
For example, you can perform this operation to change Kintone login method to single sign-on using Identity Provider (IdP).
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Click the gear-shaped menu button in the header.
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Click Users & System Administration.
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Click Login.
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In the "Two-Factor Authentication" section, clear "Allow users to use two-factor authentication".
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Click Save.