Disabling Two-Factor Authentication

Article Number:02039
Intended audience: Kintone Users & System Administrators

This page describes how to disable the two-factor authentication.

Disabling Certain User's Setting

This section describes the steps to temporarily disable the two-factor authentication, for example, when users lose their mobile device used for the two-factor authentication.

If the administrator disables the setting, information on the two-factor authentication that the user has set will be deleted. To resume using two-factor authentication, users must enable the two-factor authentication again.
Enabling Two-Factor Authentication
If the administrator disable the two-factor authentication while the two-factor authentication is required, the user will be asked to configure it again at the next login.
Configuration Steps for Two-Factor Authentication When Requested

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. In the search box, enter the display name or login name of the user to find the target user.
    You can also expand the department tree and select the target user.

  5. Click the Change button.
    Screenshot: The Change button is highlighted

  6. Click Disable in the "Two-Factor Authentication" section.
    Screenshot: The "Two-factor authentication" section is highlighted

  7. On the confirmation screen, click Disable.

  8. Click Save.

If You Want to Stop Using Two-Factor Authentication

This section describes how to stop using the two-factor authentication.
For example, you can perform this operation to change Kintone login method to single sign-on using Identity Provider (IdP).

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Login.
    Screenshot: "Login" is highlighted

  4. In the "Two-Factor Authentication" section, clear "Allow users to use two-factor authentication".
    Screenshot: The "Allow users to use two-factor authentication" checkbox is cleared

  5. Click Save.