For Department Administrators: Deactivating Users

Article Number:020135

You can deactivate a user, instead of deleting the user, if you want to prevent the user from accessing services due to retirement, leave of absence, or other reasons.

Users Who Can Be Deactivated by Department Administrators

Department administrators can deactivate the following users:

  • Members of the department for which they have administrative privileges
  • Users who do not belong to any department

What Will Happen to Inactive Users

The following conditions are applied to inactive users:

  • Inactive users are not counted towards the number of allowed users of a service.
    To reduce the subscription charge of, you need to reduce the number of licensed users.
  • Inactive users cannot login to any service.

Relationship Between Inactive Users and the Number of Licensed Users

Only inactivating or deleting users will not affect the number of licensed users.
Billing for is based on the number of licensed users.

For details on how to change your license, refer to the following page:
Changing Subscription Details

Profiles of Inactive Users

Regardless of the users' statuses, their profiles will be displayed in Kintone.
To hide the personal information of a deactivated user, change the relevant items of the user information.
For Department Administrators: Changing User Information


This section describes the steps for department administrators to change the users' status to "Inactive".
Department administrators cannot configure the users' status in bulk.

  1. Click gear shaped administration menu icon in the header.

  2. Click Users & System Administration.
    Accessing Kintone Users & System Administration

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click Edit icon for the user.
    Screenshot: how to find a target user and click the edit icon of the user

  6. Click the "Status" button to change the status from Active to Inactive.
    Screenshot: The button is highlighted

  7. Click Save.