For Department Administrators: Deactivating Users

Article Number:020135

You can deactivate a user, instead of deleting the user, if you want to prevent the user from accessing services due to retirement, leave of absence, or other reasons.

Users Who Can Be Deactivated by Department Administrators

Department administrators can deactivate the following users:

  • Members of the department for which they have administrative privileges
  • Users who do not belong to any department

What Will Happen to Inactive Users

The following conditions are applied to inactive users:

  • Inactive users are not counted towards the number of allowed users of a service.
    To reduce the subscription charge of, you need to reduce the number of licensed users.
  • Inactive users cannot login to any service.

Profiles of Inactive Users

Regardless of the users' statuses, their profiles will be displayed in Kintone.
To hide the personal information of a deactivated user, change the relevant items of the user information.
For Department Administrators: Changing User Information


This section describes the steps for department administrators to change the users' status to "Inactive".
Department administrators cannot configure the users' status in bulk.

  1. Access the following URL: https://(subdomain_name)

  2. Click Administration.
    Screenshot: "Administration" button

  3. Click Departments & Users.

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click the Change button.
    Screenshot: The Change button is highlighted

  6. Click the "Status" button to change the status from Active to Inactive.
    Screenshot: The button is highlighted

  7. Click Save.