This page provides solutions to the issues that you cannot access the Kintone Administration screen for some reason, for example because the former administrator left the company.

If you know the former administrator's email account and login name for Kintone, try to reset the password.

1. Reset password using the former administrator's email address.
   Resetting Password

2. Log in to Kintone using the former administrator's login name and the new password.

3. Add a user account other than the former administrator account to Kintone Users & System Administrators.
   Adding Members of Kintone Users & System Administrators

4. Log out from Kintone.

5. Log in to Kintone using the newly added Kintone Users & System Administrators account.

6. Perform the following actions, if necessary.

   • Assign multiple Kintone Users & System Administrators
   • Delete former administrator's account
     Deleting Users

Contact our support.
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