Cannot Access the Kintone Administration Screen Because the Administrator Left the Company

Article Number:020264

This page provides solutions to the issues that you cannot access the Kintone Administration screen for some reason, for example because the former administrator left the company.

If You Know the Former Administrator's Account

If you know the former administrator's e-mail account and login name for Kintone, try to reset the password.

  1. Reset password using the former administrator's e-mail address.
    Resetting Password

  2. Using the former administrator's login name and the new password, log in to Kintone.

  3. Log out from Kintone.

  4. Using the newly registered administrator account, log in to Kintone.

If You Do Not Know the Former Administrator's Account

Contact our support.
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