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    Administration (Users / System)
    • Start Guide
    • User Help
    • Administrator Help
    • Usage Guide
    • Q&A/Troubleshooting
    • User Administration
    • Security
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    • Problems with Logging In
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    • Termination
    • Administration
      • Accessing Administration
      • Steps to Get Started (for Administrator)
      • Changing Subdomains
      • Configuring Administrators
        • Types of Administrators
        • Changing Members of Kintone Users & System Administrators
        • What Is the Administrator?
      • User Administration
        • Characters That Can Be Used for Login Name and Password
        • Managing Users
          • Adding Users
          • Changing User Information
            • Changing User Information
            • Changing User Passwords
            • Changing Users' Departments and Their Primary Department
          • Setting Password Expiration Period to Unlimited
          • Changing the Display Order of Users
          • Deactivating Users
          • Reactivating Users
          • Deleting Users
          • Data That Becomes Unavailable When a User Account Is Deleted
          • User Information/Profile
            • User Information
            • Items of User Information
            • Profile
            • Allowing Users to Change Their Profiles
            • Setting 'Localized Name'
          • Adding Fields in User Information (Custom Fields)
            • Adding Custom Fields
            • Changing Custom Fields
            • Reordering Custom Fields
            • Deleting Custom Fields
          • When You Encounter the Error Message Which Informs You of the Excess of the Number of Licensed Users
        • Searching Users and Groups
        • Managing Departments
          • Adding Departments
          • Changing Department Hierarchy
          • Checking Department Members
          • Changing the Department Members
          • Changing Department Information
          • Reordering Departments
          • Deleting Departments
          • Items of Department Information
          • Limit access across departments
        • Managing Job Titles
          • Adding Job Titles
          • Assigning Job Titles to Users
          • Checking Available Job Titles
          • Changing Job Title Name or Job Title Code
          • Reordering Job Titles
          • Deleting Job Titles
          • Items of Job Title Information
        • Managing Groups (or Roles)
          • Groups (or Roles)
          • Groups Created by the System
          • Static Group
            • Adding Static Groups
            • Changing the Members of a Static Group
          • Dynamic Group
            • Adding Dynamic Groups
            • Specifying Conditions for Dynamic Groups
            • Extraction Expressions for Dynamic Groups
          • Items of Group Information
          • Checking Group Members
          • Changing Group Name or Group Code
          • Reordering Groups
          • Deleting Groups
        • Exporting and Importing Data to or from a File
          • Exporting Users, Departments, and Other Information to Files
          • Adding or Changing Users and Departments Using a File
          • Selecting Character Encoding for a File
          • Data That Can Be Imported/Exported Using a File
          • File Format
            • Common Requirements for Files
            • File Format for User Information
            • File Format for Departments
            • File Format for Departments to Which Users Belong
            • File Format for Job Titles
            • File Format for Groups or Roles
            • File Format for Static Groups (or Roles) to Which Users Belong
          • Downloading Template Files
        • Department Administrator
          • Configuring Department Administrators
          • Managing Departments and Users by Department Administrators
      • SAML Authentication
        • STEP1: Registering Kintone with the IdP
        • STEP 2: Configuring SAML Authentication for Kintone
        • STEP 3: Enabling to Use Only SAML Authentication When Logging In
        • Renewing SAML Certificates
        • What Will Happen to the Logged-in Users if SAML Authentication Is Enabled?
        • Troubleshooting for SAML Authentication
          • Error Messages Related to SAML Authentication
          • When the Validation Results for the SAMLResponse Have Failed
      • Provisioning
      • Security
        • Login Authentication
          • Default Values of 'Login Security'
          • Two-Factor Authentication
            • Allowing Users to Use Two-Factor Authentication
            • Requiring the Two-Factor Authentication
            • Disabling Two-Factor Authentication
          • Changing Password Policy
          • Changing the "Force Password Change" Setting
          • Prohibiting Users from Changing Their Passwords
          • Disabling Self-Service Password Reset
          • Changing the Account Lockout Settings
          • Setting Login Failure Messages
          • Streamline Login Process
            • Allow Web browsers to save login name and password
            • Allowing Automatic Login
        • Access Control
          • IP Address Restrictions
            • Configuring IP Address Restrictions
          • If You Cannot Access kintone.com Because of a Failure in the Access Control Settings
      • Application settings
        • Audit Log Settings
          • Viewing Audit Logs
          • Sending a Notification Email of Audit Logs
          • Setting up Retention Periods of Audit Logs
          • Downloading Audit Logs
          • Audit Logs
            • Application settings
            • Login and Password Reset
            • Users
            • Provisioning
            • Departments
            • Groups
            • Job Titles
            • Available Services
            • Configuring Access Control
            • Configuring Two-Factor Authentication
            • Settings for Integrations
        • What to Do If You Cannot Receive Email Notifications from Kintone
        • Locale Settings
          • System Time Zone
          • Configuring System Language
          • List of Time Zones
        • Changing the Header Image and Its Hyperlink Destination
        • Changing Login Page Settings
      • Integration with External Services
        • Allowing Users to Integrate External Services
        • Adding OAuth Clients
        • Embedding Kintone Screen in Other Web Sites
        • If You Want to Use Referrer for Integration with External Services
        • Controlling Sending Webhook
      • Service Usage
      • Domains and IP Addresses Used by Kintone
      • How to Contact Us
    • User Account Settings
      • Logging in to Kintone for the First Time
      • Changing Your Login Name and Password
      • Resetting Password
      • Two-Factor Authentication
        • Enabling Two-Factor Authentication
        • Getting a Two-Factor Authentication Verification Code
        • Checking Availability of Two-Factor Authentication
        • Configuration Steps for Two-Factor Authentication When Requested
        • Troubleshooting for Two-Factor Authentication
      • Configuring Accounts
        • Checking Your Profile
        • Changing Profiles
        • Changing Profile Pictures
        • Switching to Different Display Language
        • Switching to Different Time Zone
        • Checking Your Login History
        • Checking and Disabling Active Integration Services
    • Problems with Logging In
      • If You Do Not Know the Password
      • An Error Message Appears
      • If You Forgot Your Login URL
      • When a User's Account Is Locked Out
      • When the Administrator Forgot the Administrator Account or Password
      • Cannot Access the Kintone Administration Screen Because the Administrator Left the Company
      • Cannot Log In Automatically
      • How to Prevent the Login Name of the Last Logged-in User from Being Displayed
      • If You Have Been Navigated to This Page from 'Having Trouble Logging In?'
    • Kintone Help
    • Administration
    • Application settings
    • What to Do If You Cannot Receive Email Notifications from Kintone

    What to Do If You Cannot Receive Email Notifications from Kintone

    The permanent link has been copied.
    Article Number:02084
    Intended audience: Kintone Users & System Administrators
    Check if you have completed the settings on Kintone side.
    • When you do not receive e-mail notifications
    • When You Cannot Receive Notifications

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