Error Messages Related to SAML Authentication
This section provides solutions for an error screen displayed when configuring SAML authentication.
SLASH_SA01
- Messages
- No user account for that NameID found.
- Cause
- Kintone has no user whose login name matches the NameID in the SAML response.
- Solutions
- Configure your IdP so that the NameID specifies an element to identify a user.
- Ensure that the value associated with the NameID corresponds to the login name of a Kintone user.
SLASH_SA02
- Messages
- Corresponding AuthnRequest not found.
- Cause
- This occurs in the following cases:
- Multiple SAML requests were issued in one session.
Example:- A user tried to single sign-on from multiple tabs in one Web browser.
- After a user single signed-on, the user clicked the "Back" button of the Web browser to display the endpoint URL of Kintone.
- An IdP-initiated SSO process was tried.
- Multiple SAML requests were issued in one session.
- Solutions
- Ensure that users do not perform actions that generate multiple SAML requests in one session.
- Configure your IdP so that it can use SP-initiated SSO.
SLASH_SA03
- Messages
- The SAML response is not found in the request parameter.
- Cause
- There is no SAML response in the request parameter that the IdP sent to Kintone.
- Solution
- Confirm that nothing prevents the SAML response from being sent.
SLASH_SA04
- Code
- Invalid SAML Response.
- Cause
- There is no SAML response in the request parameter that the IdP sent to Kintone.
- Solutions
- Check the settings related to failed validation results.
Also refer to the following section:
Checking the Validation Results for the SAML Response
SLASH_SA05
- Code
- Invalid HTTP method. Use POST as the HTTP method.
- Cause
- HTTP POST Binding is not being used to send the SAML response.
- Solutions
- Configure the IdP so that HTTP POST Binding is used to send the SAML response.
- Verify that the HTTP method was not changed to anything other than POST in a process such as a proxy server.
SLASH_FA01
- Code
- Failed to process SAML response.
- Cause
- The SAML response cannot be processed due to an unexpected error.
- Solution
- Contact our support.
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