Selecting Character Encoding When Importing or Exporting Data to and from CSV File

Article Number:020140

You may need to specify a character encoding when importing or exporting information such as user data using a CSV file.
Screen example: Import from File

If you are not sure which character encoding you should use, refer to the following information.

UTF-8

A character encoding that can handle the characters of major languages.
Specify "UTF-8" if you want to use Traditional Chinese data in the CSV file.

Shift-JIS

Use this when the data to export/import to and from the CSV file contains Japanese.

Latin1

Use this when the data to export/import to and from the CSV file contains Western European languages (including English, French, and German).

GBK/GB2312

Use this when the data to export/import to and from the CSV file contains English and Simplified Chinese.