You may need to specify a character encoding when importing or exporting information such as user and department data using a text file such as in the CSV format.

If you are not sure which character encoding you should use, refer to the following information.

A character encoding that can handle the characters of major languages.

Use this when the data to export/import to and from the file contains Japanese.

Use this when the data to export/import to and from the file contains Western European languages (including English, French, and German).

Use this when the data to export/import to and from the file contains English and Simplified Chinese.