This page describes how to disable the two-factor authentication.

This section describes the steps to temporarily disable the two-factor authentication, for example, when users lose their mobile device used for the two-factor authentication.

If the administrator disables the setting, information on the two-factor authentication that the user has set will be deleted. To resume using two-factor authentication, users must enable the two-factor authentication again.
Enabling Two-Factor Authentication
If the administrator disable the two-factor authentication while the two-factor authentication is required, the user will be asked to configure it again at the next login.
Configuration Steps for Two-Factor Authentication When Requested

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click Departments & Users.
   

4. In the search box, enter the display name or login name of the user to find the target user.
   You can also expand the department tree and select the target user.

5. Click the Change button.
   

6. Click Disable in the "Two-Factor Authentication" section.
   

7. On the confirmation screen, click Disable.

8. Click Save.

This section describes how to stop using the two-factor authentication.
For example, you can perform this operation to change Kintone login method to single sign-on using Identity Provider (IdP).

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click Login.
   

4. In the "Two-Factor Authentication" section, clear "Allow users to use two-factor authentication".
   

5. Click Save.