Only Kintone Users & System Administrators can terminate a subscription.

• Termination is possible only if payment for the current month has been made.

• Termination requests must be made on the last day of the desired month of termination or earlier.

• Terminating a subscription for Kintone also terminates any optional service subscriptions and add-on subscriptions you have purchased.

• After the termination, you can access Kintone during the month you have already made payments for, but Kintone will become inaccessible from the next month.

• Data created on Kintone will be deleted automatically after a certain period has elapsed from the next day of the termination date.
  To recover the data that had existed before the termination, Contact Us within 20 days from the next day of the termination date. Once data that had been created on Kintone has been deleted at the end of the data retention period, data that had existed before termination cannot be recovered.

• To cancel the termination, you can also Contact Us within 20 days from the next day of the termination date.

If your Kintone has not completed its purchasing process, it will be terminated automatically upon the expiration of the trial period.
There is no need for you to terminate the trial.

1. Check the precautions.
   Items to Check before Termination

2. Click the in the header.

3. Click Users & System Administration.
   Accessing Kintone Users & System Administration

4. Display the "Service Usage" screen and click Subscription Details.
   Subscription details are displayed.

5. In "Kintone", click Terminate next to the item you want to terminate.
   

6. Click Terminate on the confirmation screen.
   

1. Check the precautions.
   Items to Check before Termination
   When You Can Change Your Subscription Details

2. Click the in the header.

3. Click Users & System Administration.
   Accessing Kintone Users & System Administration

4. Display the "Service Usage" screen and click Subscription Details.
   Subscription details are displayed.

5. In "Kintone", click Terminate next to the item you want to terminate.
   

6. Click Terminate on the confirmation screen.