Purchasing and Payment FAQ

Article Number:03019

Here are some frequently asked questions about the purchase and the payment.

Can I Create a Quote?

No. You cannot create a quote by yourself.
Kintone Users & System Administration does not have a quoting feature.
If you need to have a quote, contact us via Contact Us.

About pricing, see the following pages:

Can I Subscribe to a Multi-Month or Multi-Year Contract?

No.
Monthly service is available only for single month subscription and annual service is available only for single year subscription.
Both contracts will be renewed automatically unless you apply for termination.

Can I Pay by Check or by Bank Transfer?

Yes.
If you want to choose it, contact us via Contact Us.
We will send our invoice to the recipient specified in the Bill To Contact.

Invoices are issued on the first day of every month, then they will be sent after the issue date.

When Will I Be Billed for the Payment?

The month you have placed your order is free of charge. The billing period will start from the next month.
Your payment date depends on the credit card company or the bank you are using.

For Monthly Service

The first billing is made on the first day of the next month after the order date.
The subsequent monthly billings will be made automatically on the first day of each month unless you terminate the subscription.

Example: If You Place an Order on September 10

If you place an order on September 10, you will be billed in October 2019 for the first time.
Then, the subsequent monthly billings will be made on the first day of each month (November 1 for November usage, December 1 for December usage, and so forth).

For Annual Service

The service period will be 1 year starting on the first day of the next month after the order has been placed. The subscription will be renewed automatically until you terminate your subscription.
The first billing is made on the first day of the month that the service starts.

Can I Receive an Invoice?

You cannot receive an invoice if you purchased the service online.
Take the receipt (Paid Invoice) sent to you automatically upon completing the payment as an invoice.

You can have an invoice if you choose a different payment method.
Refer to the following page:
Can I Pay by Check or by Bank Transfer?

Can I Receive a Receipt?

Yes, there are some.
After the payment process completes, our system send a receipt e-mail to the address specified in "Bill To Contact".
The receipt is issued on the first day of every month. If you don't receive a receipt for a few days, contact us via Contact Us.