Reducing the Number of Licensed Users

Article Number:03015

The number of licensed users must be the same as the number of application users of Kintone, or the order quantity must be greater than the number of application users.
It is not possible to place an order with the number of licensed users less than the number of application users.

Therefore, to decrease the number of licensed users, first reduce the number of application users and then reduce the number of licensed users.

Example: If you want to change the number of licensed users from 50 to 40:
The current number of application users is 50.
In order to reduce the number of licensed users to 40, it is necessary to set the status to "Inactive" for at least 10 users and reduce the number of application users to 40 or less.

STEP 1: Check the Time Period to Change Subscription Details

The time period to change the number of licensed users varies depending on the subscribed plan.
Check when the subscription details can be changed before proceeding to STEP2.
Time period to change your subscription details

Billing will occur after the change in subscription details has been reflected.
Time period to reflect billing and changes

STEP 2: Reduce the Number of Application Users

To reduce the number of application users, do one of the following:

Method 1: Change the User Status To "Inactive"

Set the status of users to "Inactive" who are not using kintone.com due to resignation or transfer to a different department.
Users whose status is "Inactive" are not counted as application users or licensed users.
Deactivating Users

Method 2: Delete Users via Kintone Users & System Administration Screen

If you delete a user, the data associated with the deleted user is also deleted together.
Before deleting a user, it is recommended to perform Method 1 to make sure it has no negative effect on operation.
What Happens to Data When a User Is Deleted?

STEP 3: Reduce the Number of Licensed Users

Change the number of licensed users after you confirm the number of application users.

  1. Check the number of application users on the "Subscription Details" screen.
    How to confirm the number of licensed users and the number of application users
    Screen showing number of application users

  2. Decrease the number of licensed users.
    Changing the Number of Licensed Users

  3. If necessary, delete the users who are deactivated in STEP2.
    Users whose status is "Inactive" are not counted as licensed users.