Reducing the Number of Licensed Users
The number of licensed users must be the same as the number of application users of Kintone, or the order quantity must be greater than the number of application users.
It is not possible to place an order with the number of licensed users less than the number of application users.
Therefore, to decrease the number of licensed users, first reduce the number of application users and then reduce the number of licensed users.
Example: If you want to change the number of licensed users from 50 to 40:
The current number of application users is 50.
In order to reduce the number of licensed users to 40, it is necessary to set the status to "Inactive" for at least 10 users and reduce the number of application users to 40 or less.
STEP 1: Check When You Can Change Your Subscription Details
The timing to change the number of licensed users varies depending on the subscribed plan.
Check when the subscription details can be changed before proceeding to STEP2.
When You Can Change Your Subscription Details
Billing will occur after the change in subscription details has been reflected.
When Changes of Subscription Details to Kintone and Billing Are Reflected
STEP 2: Reduce the Number of Application Users
To reduce the number of application users, do one of the following:
Method 1: Change the User Status To "Inactive"
Set the status of users to "Inactive" who are not using kintone.com due to resignation or transfer to a different department.
Users whose status is "Inactive" are not counted as application users or licensed users.
Deactivating Users
Method 2: Delete Users via Kintone Users & System Administration Screen
If you delete a user, the data associated with the deleted user is also deleted together.
Before deleting a user, it is recommended to perform Method 1 to make sure it has no negative effect on operation.
What Happens to Data When a User Is Deleted?
STEP 3: Reduce the Number of Licensed Users
Change the number of licensed users after you confirm the number of application users.
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Check the number of application users on the "Subscription Details" screen.
How to confirm the number of licensed users and the number of application users
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Decrease the number of licensed users.
Changing the Number of Licensed Users -
If necessary, delete the users who are deactivated in STEP2.
Users whose status is "Inactive" are not counted as licensed users.