When You Can Change Your Subscription Details
You can change license details such as your customer information and credit card whenever you want.
The timing to change the number of users or the license period varies depending on your plan.
For Monthly Service
You can proceed to the next step at any time.
- Increasing/decreasing the number of licensed users
However, you cannot decrease the number of users: (a) in the month you have placed your first order, or (b) in the same month you have increased the number of users.
- Changing the subscription from monthly service to annual service
- Increasing/decreasing optional service subscriptions
You can terminate the subscription only if payment for the current month has been made.
For Annual Service
During the Service Period
The term of the annual service shall mean one year from the first day of the next month after the order has been placed.
You can only add licensed users and optional service subscriptions during the service period.
During the Next Year's Renewal Period
Next year's renewal period refers to the last month of the service period.
If the service period is "from January 1 to December 31", the renewal period for the next year is "December".
The next steps are available during next year's renewal period.
- Reducing the number of licensed users
- Changing from annual service to monthly service
- Reducing optional service subscriptions
|Service period for this year||Service period for this year
Next year's renewal period
|Next year's service period|
|January to November||December||January to November of next year|
|Adding licensed users/optional service subscriptions||Possible||Possible||Possible|
|Reducing licensed users/optional service subscriptions||Not possible||Possible||Not possible|
|Changing from annual service to monthly service||Not possible||Possible||Not possible|
Example of Operation
For the annual service, refer to the following details on when and what changes can be made:
The following is an example of the current annual service.
- Number of licensed users: 20
- Service period: January 1 - December 31
|Outside the renewal period
(January 1 - November 30)
|During the renewal period
|After executing *1
(January 1 of next year)