Time Period to Change Your Subscription Details

Article Number:0304

You can change license details such as your customer information and credit card whenever you want.
The time period to change the number of users or the license period varies by your plan.

For Monthly Service

You can proceed to the next step at any time.

  • Increasing/decreasing the number of licensed users
    However, you cannot decrease the number of users: (a) in the month you have placed your first order, or (b) in the same month you have increased the number of users.
  • Changing the subscription from monthly service to annual service
  • Increasing/decreasing option service subscriptions
  • Termination
    You can terminate the subscription only if payment for the current month has been made.

For Annual Service

During the service period

The term of the annual service shall mean one year from the first day of the next month after the order has been placed.
You can only add licensed users and option service subscriptions during the service period.

During the next year's renewal period

Next year's renewal period refers to the last month of the service period.
If the service period is from January 1, 2020 to December 31, 2020, the renewal period for the next year is December 2020.

The next steps are available during next year's renewal period.

  • Reducing the number of licensed users
  • Changing from annual service to monthly service
  • Reducing option service subscriptions
  • Termination
Annual service: Time Period to Change Your Subscription Details
Service period for this year Service period for this year
&
Next year's renewal period
Next year's service period
January 2020 -
November 2020
December 2020 January 2021 -
November 2021
Adding licensed users/option service subscriptions Possible Possible Possible
Reducing licensed users/option service subscriptions Not possible Possible Not possible
Changing from annual service to monthly service Not possible Possible Not possible

Example of Operation

For the annual service, refer to the following details on when and what changes can be made:
The following is an example of the current annual service.

  • Number of licensed users: 20
  • Service period: January 1, 2020 - December 31, 2020
Outside the renewal period
(2020/01/01 - 2020/11/30)
  • Possible: Change from "Annual Service for 20 users" to "Annual Service for 25 users"
  • Not possible: Change from "Annual Service for 20 users" to "Annual Service for 15 users"
  • Not possible: Change from "Annual Service for 20 users" to "Monthly Service for 20 users"
  • Not possible: Change from "Annual Service for 20 users" to "Monthly Service for 15 users"
  • Not possible: Change from "Annual Service for 20 users" to "Monthly Service for 30 users"
  • Not possible: Termination
During the renewal period
(Dec. 1, 2020)
  • Possible: Change from "Annual Service for 20 users" to "Annual Service for 25 users"
  • Possible: Change from "Annual Service for 20 users" to "Annual Service for 15 users"
  • Possible: Change from "Annual Service for 20 users" to "Monthly Service for 20 users"
  • Possible: Change from "Annual Service for 20 users" to "Monthly Service for 15 users" *1
  • Possible: Change from "Annual Service for 20 users" to "Monthly Service for 30 users" *2
  • Possible: Termination
After executing *1
and
Before billing
(Dec. 2, 2020)
  • Possible: Change from "Monthly Service for 15 users" to "Monthly Service for 99 users"
  • Possible: Change from "Monthly Service for 15 users" to "Annual Service for 15 users"
  • Possible: Change from "Monthly Service for 15 users" to "Monthly Service for 10 users"
  • Possible: Change from "Monthly Service for 15 users" to "Annual Service for 50 users"
  • Not possible: Termination
After billing
(Jan. 1, 2021)
  • If *1 is executed during the renewal period:
    - Possible: Change from "Monthly Service for 15 users" to "Monthly Service for 30 users"
    - Possible: Change from "Monthly Service for 15 users" to "Monthly Service for 10 users"
    - Possible: Change from Monthly Service to Annual Service
    - Possible: Termination

  • If *2 is executed during the renewal period:
    - Possible: Change from "Monthly Service for 30 users" to "Monthly Service for 50 users"
    - Possible: Change from "Monthly Service for 30 users" to "Monthly Service for 10 users"
    - Possible: Change from Monthly Service to Annual Service
    - Possible: Termination

  • If there are no changes during the renewal period and remains as an annual service:
    - Same as an example of operation for outside the renewal period