Unable to Access Due to Client Certificate Error
When you try to access an URL that requires client certificate authentication (https://subdomain name.s.kintone.com/), an error message ("A client certificate is required for access. Code: 496 No Cert") might be displayed to prevent access.

You must register a client certificate to your Web browser in order to use the Client Certificate Authentication.
Check that a client certificate is registered, and then try to access again.
Basic Solutions
-
Check whether a client certificate for the Client Certificate Authentication has been registered in your Web browser or mobile device.
- Google Chrome:
Clickon the upper right side of the screen, and then select "Settings" -> "Privacy and Security" -> "Manage certificates" -> "Your certificates" tab.
- iOS:
On the home screen, select "Settings" -> "General" -> "Profile".
- Google Chrome:
-
Reboot the Web browser.
-
Depending on your Web browser, do either of the followings.
-
Google Chrome or Android Chrome:
Access Chrome using the secret mode. For details, see Google's site regarding the Private Browsing. -
Internet Explorer:
Select "Tool" -> "Internet Options" -> "Content" -> "Clear SSL State".
-
If No Client Certificate Is Registered
If any client certificate has not been registered, follow the procedure below.
Described below is a procedure to follow when you are using Google Chrome in your Windows environment.
-
In Kintone, click the down arrow icon
on the upper right side of the screen, and then click Account Settings.
-
Click Mobile Access, and note the password displayed in the Client Certificate section.
-
Expand Access via Web Browser, and enter your e-mail address to receive a client certificate.
-
Double click the client certificate you received ("your login name.pfx"), specify the Current User as the place to store that certificate, and then click Next.
-
Check that the client certificate is displayed in the File Name field, and then click Next.
-
Enter a password for the client certificate, select "Include all extended properties" under "Internet Options", and then click Next.
-
Select "Automatically select the certificate store based on the type of certificate", and click Next.
-
Click Done, and then click OK.