When Internet Explorer Cannot Display a kintone.com Page Correctly

When Internet Explorer cannot display a Kintone page correctly, check the settings of your Web browser following the checklist below.

Checklist to Solve Problems

Check the settings below on your Web browser in order starting from STEP 1.

STEP 1: Checking the Web Browser Settings

Even when you use supported Web browsers, Kintone pages may not be displayed correctly unless your browsers have been properly configured.

  1. Ensure that the version you are using is Internet Explorer 11.
    Operations on versions 10 and earlier are not guaranteed.
    For details, refer to "Which version of Internet Explorer am I using?".

  2. Set your Internet Explorer 11 referring to How to Set up Internet Explorer 11.

  3. Check that the problem is solved.

STEP 2: Other Solutions When the STEP 1 Does Not Solve the Problem

If STEP 1 does not solve the problem, try the following in the order below:

  • Delete Cookies and Cache Files
  • Disable add-ons
  • Add the Kintone URL to "Trusted Sites".

Deleting Cookies and Cache Files

Delete Cookies and cache files following the procedure below:

  1. Close the Web browser.

  2. Start Control Panel, then click "Network and Internet".

  3. Click "Internet Options".

  4. Click "General", Click Delete under "Browsing history".

  5. On "Delete Browsing History", select Temporary internet files and website files and Cookies and website data check boxes, then click Delete.
    If you added the access URL of Kintone Corp product to Favorites, deselect Preserve favorite website data check box.

  6. On "Internet Properties", click Apply, then OK.

  7. Check that the problem is solved.

    • If the problem persists:
      Proceed to "Disable add-ons".
    • If the problem is solved:
      No further action is needed. You can skip the rest of STEP 2.

Disabling Add-Ons

Use one of the following procedures to disable add-ons in Internet Explorer:
For details on add-ons, refer to "Manage add-ons in Internet Explorer 11" on Microsoft Support Help For details, refer to the "When Adding or Changing Departments" section.

  1. Start Internet Explorer, click Tools, then Manage Add-ons.
    If you do not see the menu bar, press the Alt key to display the menu bar.

  2. At the bottom of the panel, select Currently loaded add-ons under "Show".

  3. Select the add-on to disable, click Disable, then Close.

  4. Check that the problem is solved.

    • If the problem is not solved:
      Repeat steps 1 to 3 to try disabling other add-ons.
      If it does not solve the problem, proceed to Add the Kintone URL to "Trusted Sites".
    • If the problem is solved:
      No further action is needed. Reenable the add-ons that did not affect the problem.
      You can skip the rest of STEP 2.

Add Kintone URL To "Trusted Sites"

Do the following procedures to add the Kintone URL to trusted sites on Internet Explorer:

  1. From the menu bar of Internet Explorer, click "Tools" > "Internet Options".
    If you do not see the menu bar, press the Alt key to display the menu bar.

  2. On the "Security" tab, click "Trusted sites" > "Sites".

  3. Fill in "Add this website to the zone" with the IP address of your current service or the domain part of the access URL.
    Entry format: https://(subdomain).kintone.com/

  4. Clear the "Require server verification (https:) for all sites in this zone" check box.

  5. Click Add and verify that the URL you entered in Step 3 is added in "Websites".

  6. On "Trusted Sites", click Close.

  7. On "Internet Options", click OK.

  8. Check that the problem is solved.

STEP 3: Other Solutions When above Steps Does Not Solve the Problem

If STEP 1 and 2 do not solve the problem, check the following:
Once you have checked them, ask your administrator to contact us as needed with the resulted information.

Using a Different Web Browser on the Same Client PC to Access the Problem Page

Check whether a supported Web browser other than Internet Explorer can access and correctly display the page that has a problem.

  1. Open your supported Web browser.

  2. Install a Web browser other than Internet Explorer as needed.

  3. Access the page that previously had a problem from a Web browser other than Internet Explorer.

  4. Check that the page appears correctly.

Using a Different Client PC to Access the Page Where the Problem Occurs

Check whether the same problem occurs on a different client PC.
If a different client PC can correctly display the page that has a problem, the cause of the problem may be tied to your current client PC.