Enabling Two-Factor Authentication

Using the two-factor authentication to authenticate users twice when logging in to kintone.com can strengthen its security.

Overview of Two-Factor Authentication

Please refer to "What is Two-Factor Authentication".

Checking Availability of Two-Factor Authentication

The two-factor authentication is available when Kintone Users & System administrators allow users to use it.
Users can confirm the two-factor authentication settings by accessing their Profile screen.

  • When the two-factor authentication is allowed
    Items related to the two-factor authentication are displayed.
    Screen when two-factor authentication is allowed

  • When the two-factor authentication is not allowed
    Items related to the two-factor authentication are not displayed.
    Screen when two-factor authentication is not allowed Ask your administrator if you need to use the two-factor authentication.
    For the settings by administrators, please refer to Using Two-Factor Authentication.

What Users Should Do

STEP 1: Installing TOTP App

To use the two-factor authentication, you need a time-based one-time password (TOTP) app.
You need to enter the six-digit verification code generated by the TOTP app when you log in to Kintone.

If Using iPhone/iPad

Install either one of the apps below into your device.

Google Authenticator Download from App Store
Microsoft Authenticator Download from App Store

If Using Android Devices

Install either one of the apps below into your device.

Google Authenticator Get it on Google Play
Microsoft Authenticator Get it on Google Play

STEP 2: Enabling Two-Factor Authentication

  1. Access your account settings.
    At the upper right corner of the screen, click icon to the right of the user name, and then select Account Settings in the drop-down list.
    Image of account settings
  2. Click Login Name & Password.
    Image of login name and password
  3. Click Enable in the Two-Factor Authentication section.

    The registration dialog for the two-factor authentication is displayed.
    Dialog
  4. Scan the QR code shown on the registration dialog using the TOTP app you installed in step 1.
  5. Enter the six-digit verification code generated by the TOTP app into the entry field in the registration dialog.
    How Can I Get a Two-Factor Authentication Verification Code?
    Dialog
  6. Click Enable.

Troubleshooting

Please refer to the following if you cannot obtain a two-factor authentication verification code for some reason, for example because you have lost your mobile device or you do not have your device nearby.
Troubleshooting for Two-Factor Authentication