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    Administration (Users / System)
    • Start Guide
    • User Help
    • Administrator Help
    • Usage Guide
    • Q&A/Troubleshooting
    • User Administration
    • Security Settings
    • Personal Settings for Login and Profiles
    • Troubleshooting Login Issues
    • Free Trial
    • Checking and Changing Subscription Details
    • Purchasing and Payment
    • Termination
    • Administrator Help
      • Accessing Kintone Users & System Administration
      • Domains and IP Addresses Used by Kintone
      • Getting Started (for Administrators)
        • Steps to Get Started (for Administrator)
        • Preparing for Kintone
      • Settings for Administrators
        • Types of Administrators and Administrator Settings
          • Types of Administrators
          • Kintone Users & SystemConfiguring Administrators
          • What Is the Administrator Account?
          • What Is a Department Administrator?
      • Managing Domains and Checking Service Usage
        • Checking Subdomains
        • Changing Subdomains
      • User Administration
        • Rules for Login Name and Password
        • Managing Users
          • Adding Users
          • Changing User Information
            • Changing User Information
            • Changing Names of Users
            • Displaying Localized User Names in Display Language
            • Changing Users' Login Names
            • Changing User Passwords
            • Changing the Department Membership of a User
            • Changing the Priority Department
          • User ID
          • Disable Password Expiration
          • Display Order
          • Changing the Display Order of Users
          • Deactivating Users
          • Reactivating Users
          • Deleting Users
          • What Happens to Data When a User Is Deleted?
          • User (not visible)
          • User Details/Profile Fields
            • User Details Fields
            • Profile Fields
            • Making Login Names Unchangeable
            • Making Profiles Non-editable
          • Adding Fields in User Details (Custom Fields)
            • Custom Fields
            • Adding Custom Fields
            • Changing Custom Fields
            • Reordering Custom Fields
            • Deleting Custom Fields
            • Making Custom Fields Non-editable
            • Making Custom Fields Private
          • When the message "The number of "service name" users exceeds the maximum number of allowed users." appears
          • If You Receive an 'Increase the Number of Allowed Users, or Reduce the Number of Registered Users.' Message
        • Searching Users and Groups
        • Increasing and Decreasing Users/Questions Regarding Charges
          • Revising the Charge
          • If There Are Users Who Will Not Log in for a Long Period (Due to Temporary Leave or Temporary Assignment)
          • If Any of Users Will Not Use kintone.com Anymore (Due to Retirement and Transfer)
          • Forbidding Specific User's Access
          • Usage Example of Inactive Users
        • Managing Departments
          • Adding Departments
          • Create Department Hierarchy
          • Checking the Department Members
          • Changing the Department Members
          • Changing Department Information
          • Reordering Departments
          • Deleting Departments
          • Department Access Control
        • Managing Job Titles
          • Adding Job Titles
          • Assigning Job Titles to Users
          • Checking Available Job Titles
          • Changing Job Title Name or Job Title Code
          • Reordering Job Titles
          • Deleting Job Titles
        • Managing Groups (or Roles)
          • Groups (or Roles)
          • Static Group
            • Adding Static Groups
            • Changing the Members of a Static Group
          • Dynamic Group
            • Adding Dynamic Groups
            • Specifying Conditions for Dynamic Groups
            • Extraction Expressions for Dynamic Groups
          • Distinguishing the Types of Groups (Static or Dynamic)
          • Viewing Group Members
          • Changing Group Name or Group Code
          • Reordering Groups
          • Deleting Groups
        • Changing Data Through a CSV File
          • Creating and Editing Users in Bulk
          • Creating and Editing Services Available for Users in Bulk
          • Creating and Editing Departments in Bulk
          • Creating and Editing Department Memberships in Bulk
          • Creating and Editing Job Titles in Bulk
          • Creating and Editing Groups (Roles) in Bulk
          • Creating and Editing User Groups or Roles Membership in Bulk
          • Selecting Character Encoding When Importing or Exporting Data to and from CSV File
          • Fields That Are Trimmed When Importing a File
          • Data That Can Be Input/Output Using a CSV File
          • File Format for CSV Files
            • Notes on Creating CSV Files
            • Downloading Template Files
            • File Format for User Details
            • File Format for Departments
            • File Format for Membership
            • File Format for Job Titles
            • File Format for Groups or Roles
            • File Format for User Groups or Roles Membership
          • If You Receive a 'Language for Localized Name Is Not Valid' Message
      • SAML Authentication
        • STEP1: Registering Kintone with the IdP
        • STEP 2: Configuring SAML Authentication with cybozu.com
        • STEP 3: Enabling to Use Only SAML Authentication When Logging In
        • Configuring Login Information for SAML Authentication with the Mobile App
        • What Will Happen to the Logged-in Users if SAML Authentication Is Enabled?
        • How SSO Works with SAML Authentication
        • Troubleshooting for SAML Authentication
      • Provisioning
      • Department Administrators and Their Allowed Actions
        • Assigning Department Administrators by Kintone Users & System Administrators
        • Adding Different Department Administrator by a Department Administrator
        • Actions Allowed to Department Administrators
          • For Department Administrators: Managing Users
            • For Department Administrators: Adding or Deleting Users
            • For Department Administrators: Editing User Information
            • For Department Administrators: Deactivating or Reactivating Users
            • For Department Administrators: Changing the Display Order of Users
          • For Department Administrators: Managing Departments
            • For Department Administrators: Adding Departments
            • For Department Administrators: Changing or Deleting Departments
            • For Department Administrators: Changing the Members of a Department
            • For Department Administrators: Reordering Departments
      • Security
        • STEP 1: Establishing a Password Policy and Configuring Solutions for Login Failure
          • Overview of Login Security
          • Allow users to change password
          • Allow users to reset password
          • Specifying Password Complexity and Password Expiration
          • Password Expiration
          • Allowing Users to Log in Easily
          • Specifying the Maximum Number of Failed Login Attempts
          • Setting Login Failure Messages
          • Canceling Automatic Login
        • STEP 2: Enhancing Security
          • Overview of Security on Access Control
          • Two-Factor Authentication
          • IP Address Restrictions
        • Using Two-Factor Authentication
        • Disabling Two-Factor Authentication
        • Troubleshooting for Security
          • Troubleshooting for Two-Factor Authentication
      • Application settings
        • Audit Log Settings
          • Viewing Audit Logs
          • Sending Audit Log Entries via E-mail
          • Setting up Retention Periods of Audit Logs
          • Exporting Audit Log Entries into a File
          • Opening an Audit Log File in Excel
          • Audit Logs
            • Application settings
            • Login and Password Reset
            • User Administration
            • Provisioning
            • Departments
            • Groups
            • Job Titles
            • Available Services
            • Configuring Access Control
            • Configuring Two-Factor Authentication
            • Settings for Integrations
        • What to Do If You Cannot Receive E-mail Notifications from Kintone
        • Locale Settings
          • System Time Zone
          • Configuring System Language
          • List of Time Zones
        • Header/Login Page/Design
          • Header: Changing Logos and Hyperlink Destinations
          • Login Page: Changing Company Names to Show
          • Login Page: Changing Background Images
          • Kintone: Changing Header Colors and Cover Photos
      • Integration with External Services
        • Allowing Integration with External Services Such as Microsoft Power Automate and Slack
        • Adding OAuth Clients
        • Allowing Kintone Screens to Be Embedded in Other Web Sites
        • If You Want to Use Referrer for Integration with External Services
        • Controlling Sending Webhook
      • Maximum Lengths of Text Fields
        • Maximum Lengths of Text Fields for Users
        • Maximum Lengths of Text Fields for Departments
        • Maximum Lengths of Text Fields for Job Titles
        • Maximum Lengths of Text Fields for Groups
      • How to Contact Us
    • User Help
      • Getting Started
        • Steps to Get Started with Kintone (for Users)
        • Supported Web Browsers
        • How Can I Get a Two-Factor Authentication Verification Code?
      • Personal Settings for Login and Profiles
        • Viewing Your Profile
        • Changing Profiles
        • Changing Your Login Name and Password
        • Changing Profile Pictures
        • Checking Availability of Two-Factor Authentication
        • Enabling Two-Factor Authentication
        • Switching to Different Display Language
        • Switching to Different Time Zone
        • Checking Your Login History
        • Viewing and Disabling Active Integration Services
    • Problems with Logging In
      • If You Forget Your Login URL
      • Need to Access the Login URL Quickly
      • Cannot Log In to Kintone
      • Unable to Log in: What to Do First
      • Unable to Log in: What to Do Next
      • Unable to Log in - For Guests
      • Need to Change the Password Without Asking the Administrator
      • Access Denied Error Message Appears on Screen
      • Cannot Access the Kintone Administration Screen Because the Administrator Left the Company
      • Cannot Reset the Password
      • Cannot Reset Password Notification Received
      • Cannot Log In Automatically
      • Stopping Login Name of the Last Login User Appearing
      • When the Administrator Forgot the Administrator Account or Password
      • When a User's Account Is Locked
    • Kintone Help Site
    • Problems with Logging In
    • Unable to Log in - For Guests

    Unable to Log in - For Guests

    The permanent link has been copied.
    Article Number:020279

    Guests are users who use Guest Space in Kintone.

    If guests encounter any login issues, refer to the following pages:

    • Guest User Login Process
    • When Guests Forgot Their Passwords

    In this article

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