Changing the Priority Department

Article Number:020238

The priority department is a function to designate the department that will appear on pages such as Profile preferentially if the user belongs to multiple departments.
It allows indicating clearly to other users in which department the user has main activities when this user belongs to multiple departments.

Example of "Priority Department"


Screenshot: The Profile screen. A priority department is highlighted


  1. Click gear shaped administration menu icon in the header.

  2. Click Users & System Administration.
    Accessing Kintone Users & System Administration

  3. Click Departments & Users. Screenshot: "Departments & Users" is highlighted

  4. Enter a display name or a login name of the user in the search box to search the target user.
    You can also expand the department tree and select the target user.

  5. Click Edit icon for the user.
    Screenshot: how to find a target user and click the edit icon of the user

  6. In "Priority Department", open the drop-down list and select the target department.
    Screenshot: Available departments are displayed

  7. Click Save.

Situations and Workaround

Depending on the registered user details, priority departments cannot be configured.

When nothing is displayed in "Priority Department" drop-down list

Departments have not been set.
After you configure the departments, those departments are shown in the drop-down list.
Screenshot: "Priority Department" has no department names displayed

When "Priority Department" drop-down list shows only one department

Only one department is configured.
The drop-down list shows multiple options only when you have configured multiple departments.
Screenshot: A list of available departments only contains one department