Changing Subdomains

Article Number:02076

Subdomain names can be changed in Kintone Users & System Administration.

Things You Need to Consider before Changing Subdomain Name

Changing subdomain name will also change the URL to be used in Kintone.
Therefore, the old URL becomes unavailable.

It is recommended to list all related services or mobile apps you are using before changing the subdomain name.
Getting the information on the services that need to be changed their old URLs to new ones helps you perform the tasks required after changing the subdomain names.

You can find the details about specific tasks in the following page.
Things You Need to Do after Changing Subdomain Name

Changing Subdomains

  1. Check "Things You Need to Consider before Changing Subdomain Name".

  2. Click gear shaped administration menu icon in the header.

  3. Click "Users & System Administration".

  4. Click Access Control. Example of menu

  5. Enter a new subdomain name in the "New Domain Name" field.
    Available Characters to Be Used for Subdomain
    Field to enter a new domain name

    • When You Receive Messages Like "Not available" or Other Messages Telling You to Check the Information You Entered
      The domain name you have entered is used by other customers, or includes invalid characters.
      Please try other subdomain names.
  6. Click Save.
    Once the configuration completes, e-mails are sent to all the e-mail addresses of the administrators.

Available Characters to Be Used for Subdomain

A subdomain name can contain only alphanumeric characters and - (hyphens).
The length must be between 3 and 32 characters.

You cannot use a domain name that fits one of the following:

  • Uses double-byte characters or symbols
  • Starts or terminates with - (hyphen)

Things You Need to Do after Changing Subdomain Name

After changing subdomain names, proceed with the following tasks immediately.
You do not have to complete these tasks for unused services.

Things You Need to Do after Changing Subdomain Name
Things you always need to do
  1. Ask users to:
    • Use a new URL for accessing Kintone
    • Update their bookmarks and links saved with the old URL
Things to do if necessary
  1. Only when guest spaces are used
    Notify guests of the new URL
    Inviting Guests
  2. Update the setting for the integration with external services with the new URL.
  3. Only when Kintone Mobile is used
    Notify the users that access URL for the service is changed and ask them to update their settings