To unlock the locked-out user account, Kintone Users & System Administrator need to change the password of the user.

1. Click in the header.

2. Click Users & System Administration.
   Accessing Kintone Users & System Administration

3. Click Departments & Users.

4. Click for the user whose locked-out account you want to unlock.

5. Click Change Password in the upper right of the screen.

6. Set a new password and then click Save and Send via E-mail or Change Password.
   For details, refer to the following page:
   Changing User Passwords

7. Notify the user that you have unlocked the locked-out account by changing the password.
   Check if the user can log in to the system using the new password.

8. Reconsider the account lockout setting, if necessary.
   Configuring Account Lockout