Disabling Two-Factor Authentication

Article Number:02039

Describes how to disable Two-Factor Authentication.

Disabling Certain User's Setting

This page describes how to temporarily disable two-factor authentication, for example, when users lose their mobile devices used for two-factor authentication.

If the administrator disables the setting, information on the Two-Factor Authentication that the user has set will be deleted. Users must enable two-factor authentication when they start using two-factor authentication again.

  1. Click gear shaped administration menu icon in the header.

  2. Click "Users & System Administration".
    Accessing Kintone Users & System Administration

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. In the Departments section, select the department containing the user whose Two-Factor Authentication setting you want to disable, and then click Edit icon for that user.
    You can also search users by filling in the search box with the display name or login name of the user.
    Screenshot: how to find a target user in the Department tree and click the edit icon of the user

  5. Click Disable in the "Two-Factor Authentication" section.
    Screenshot: The "Two-Factor Authentication" section is highlighted

  6. Click Disable on the confirmation screen.

  7. Click Save.

If You Want to Stop Using Two-Factor Authentication

This page describes how to stop using two-factor authentication when you decide to use single sign-on from Identity Provider (IdP) instead to log in to Kintone, for example.

  1. Click gear shaped administration menu icon in the header.

  2. Click "Users & System Administration".
    Accessing Kintone Users & System Administration

  3. Click Login.
    Screenshot: "Login" is highlighted

  4. In the "Two-Factor Authentication" section, deselect "Allow users to use two-factor authentication".
    Screenshot: "Allow users to use two-factor authentication" check box is deselected

  5. Click Save.