Disabling Two-Factor Authentication

Article Number:02039

Described below are the steps to disable the Two-Factor Authentication.

Disabling My Setting

Disable the Two-Factor Authentication setting in your profile.

  1. Access your account settings.
    At the upper right corner of the screen, click Expand icon to the right of the user name, and and then click Account Settings in the drop-down list.
    Screenshot: Navigation to "Account Settings" in the header of the service

  2. Click Login Name & Password.
    Screenshot: "Login Name & Password" is highlighted

  3. Click Disable for the Two-Factor Authentication setting.
    Screenshot: "Disable" is highlighted

  4. Log out from Kintone.

  5. Log in to Kintone.

  6. Delete the kintone.com information from the authentication app such as Google Authenticator.

For Administrators: Disabling Certain User's Setting

On the "Edit User" screen, disable the Two-Factor Authentication setting.

  1. Click gear shaped administration menu icon in the header.

  2. Click "Users & System Administration".
    Accessing Kintone Users & System Administration

  3. Click Departments & Users.
    Screenshot: "Departments & Users" is highlighted

  4. In the Departments section, select the department containing the user whose Two-Factor Authentication setting you want to disable, and then click Edit icon for that user.
    You can also search users by filling in the search box with the display name or login name of the user.

    Screenshot: how to find a target user in the Department tree and click the edit icon of the user

  5. Click Disable in the "Two-Factor Authentication" section.
    Screenshot: The "Two-Factor Authentication" section is highlighted For details on other items, refer to the "User Details Fields".

  6. Click Disable on the confirmation screen.

  7. Click Save.
    If the administrator disables the setting, information on the Two-Factor Authentication that the user has set will be deleted.
    If the users want to re-enable the Two-Factor Authentication, they must follow the procedure described in the "STEP2: Enabling Two Factor Authentication" section.

For Administrators: Disabling All User's Setting Collectively

On the "Login Security" screen, cancel the use of the Two-Factor Authentication.
This is useful when you want to bulk delete information on all users' Two-Factor Authentication, such as when disabling the Two-Factor Authentication and enabling the SAML Authentication.

  1. Click gear shaped administration menu icon in the header.

  2. Click "Users & System Administration".
    Accessing Kintone Users & System Administration

  3. Click Login.

    Screenshot: "Login" is highlighted

  4. In the "Two-Factor Authentication" section, deselect "Allow users to use two-factor authentication".
    Screenshot: "Allow users to use two-factor authentication" check box is deselected

  5. Click Save.
    If you want to re-enable the setting, refer to the "Using Two-Factor Authentication" page.