Adding a client certificate

To access services from public networks via Client Certificate Authentication or Remote Service, you must add a client certificate to your Web browser.

What is Client Certificate Authentication?
What is RemoteService?

For the client certificate and its password, contact your system administrator.

Adding a client certificate

This section describes how to add the client certificate to your Web browser.
The procedure for adding a client certificate varies depending on the Web browser that you are using.
For supported Web browsers for your client certificate, see the system requirements for each product.

For Internet Explorer (Windows)

This section assumes the following:

  • Internet Explorer 8 is used as a Web browser.
  1. Get the client certificate and its password from your system administrator.
  2. Double-click the client certificate (*****.pfx).
    Then the security warning screen may appear, and click Yes to continue adding the client certificate.
  3. Click Next. certificate Import Wizard screen
  4. Confirm whether the client certificate that you want to add is displayed in the "File name" field, and click Next.
    To change the client certificate, click Browse to select a client certificate. File to import screen
  5. Enter the client certificate password in the "Password" field, and click Next.
    For the client certificate password, contact your system administrator.
    • For Internet Explorer 8 Password screen
    • For Internet Explorer 9 / 10 「パスワード」画面
  6. Select "Automatically select the certificate store based on the type of certificate", and click Next. Certificate Store screen
  7. Click Finish. Completing the Certificate Import Wizard screen
  8. Click OK.
    Adding a certificate is completed.

For Mozilla Firefox (Windows/Macintosh)

This section assumes the following:

  • Mozilla Firefox 3.5 is used as a Web browser.
  1. Get the client certificate and its password from your system administrator.
  2. On Windows, select "Tools" > "Options" from your web browser menu bar.
    • On Macintosh: Select "Firefox" > "Preference".
    • The menu bar is not displayed: Select "Firefox" > "Options".
  3. Click "Encryption" tab of "Advanced", and click View Certificates. Options screen
  4. Click "Your Certificates" tab, and Click Import. Certificate Manager screen
  5. Select the client certificate (*****.pfx) provided by your system administrator, and click Open.
    Then the "Change Master Password" screen or the "Password Entry Dialog" screen may appear. Set the password as required.
    What is a master password?
  6. Enter the client certificate password, and click OK.
    For the client certificate password, contact your system administrator. Password Entry Dialog screen
  7. Click OK.
    Adding a certificate is completed.

For Safari(Macintosh)

On Mac OS X, certificates are stored in a keychain.
To use a client certificate in Safari on Mac OS, you need to add the certificate you want to use to your keychain.

This section assumes the following:

  • OS: Mac OS X 10.6.8
  • Web browsers: Safari 5
  • Client certificate: Client certificate for Cybozu cloud service, including access information for external access
  1. Obtain a client certificate and the password from your system administrator.
  2. Double click the client certificate file (*****.pfx).
  3. Enter the client certificate password, and click OK.
    The client certificate is added to your keychain automatically.
  4. Open "Keychain Access" and double-click the client certificate for "your domain name.s.cybozu.com".
    "Root certificate authority" appears.
  5. Click Trust in "Root certificate authority".
    For the client certificate password, consult your system administrator.
  6. From the "When using this certificate:" drop-down list, select "Always Trust" and close the window.
  7. Enter the name and password of an administrator of your computer and click OK.
    When the client certificate is added successfully, a plus sign (+) is added to the icon.
  8. Control-click the certificate and select "New Certificate Preference".
  9. In the "Location or Email Address:" field, enter the "Access URL" (https://your domain name.s.cybozu.com/") listed on the "Prepare for external access" screen and click Add.
  10. Close "Keychain Access".
  11. Start Safari, in the address bar of the Web browser, enter the "Access URL" (https://your domain name.s.cybozu.com/").
    A prompt for confirmation appears.
  12. Click Always Allow.
    The login page for cybozu.com you are using appears.

You have finished adding the client certificate to your keychain.

For Safari (iPhone/iPad)

This section assumes the following:

  • Safari 4 is used as a Web browser.
  1. Get the client certificate and its password from your system administrator.
  2. Tap the client certificate (*****.pfx).
  3. Tap Install. Install profile screen
  4. Tap Install now . Installing profile screen
  5. Enter the client certificate password, and tap Next.
    For the client certificate password, contact your system administrator.
    When a passcode has been set for your Smartphone, enter the passcode before entering the client certificate password.
    Smartphone passcode can be set in General Settings > General General > Passcode Lock. Enter Password screen
  6. Tap Done.
    Adding a client certificate is completed by now. Profile Installed screen

Replacing a client certificate

This section describes how to replace the client certificate to a new one.

  1. Get a new client certificate and its password from your system administrator.
  2. Remove an old client certificate.
    Removing a client certificate
  3. Add a new client certificate.
    Adding a client certificate

Removing a client certificate

Remove a client certificate from your Web browser.

  • The procedure for removing a client certificate varies depending on the Web browser that you are using.

For Internet Explorer (Windows)

This section assumes the following:

  • Internet Explorer 8 is used as a Web browser.
  1. Select "Tools" > "Internet Options" from your web browser menu bar.
  2. Click "Content" tab, and click Certificates. Internet Options screen
  3. Click "Personal", select the client certificate that you want to remove, and click Remove. Certificates screen
  4. Click "Yes".
    Removing a client certificate is completed.

For Mozilla Firefox (Windows/Macintosh)

This section assumes the following:

  • Mozilla Firefox 3.5 is used as a Web browser.
  1. On Windows, select "Tools" > "Options" from your web browser menu bar.
    On Macintosh, select "Firefox" > "Preference".
  2. Click "Encryption" tab of "Advanced", and click "View Certificates". Option
  3. Click "Your Certificates" tab, select a certificate you want to remove, and click Delete. Certificate Manager
  4. Click OK.
    Then the "Master Password Entry Dialog" screen may appear. Enter the password as required.
    Removing a client certificate is completed.

For Safari (Macintosh)

On Mac OS X, certificates are stored in a keychain.
To remove a client certificate from Safari on Mac OS, you need to remove the certificate from your keychain.

This section assumes the following:

  • OS: Mac OS X 10.6.8
  • Web browsers: Safari 5
  • Client certificate: Client certificate for Cybozu cloud service, including access information for external access
  1. Open Keychain Access.
  2. Control-click the certificate you want to remove and select "Delete 'name of certificate '".
  3. In the confirmation prompt, click Delete.
  4. Control-click the certificate for "your domain name.s.cybozu.com" and select "Delete 'your domain name.s.cybozu.com'".
  5. In the confirmation prompt, click Delete.
  6. Enter the name and password of an administrator of your computer and click OK.
  7. Control-click the certificate for "your domain name.s.cybozu.com" and select "Delete 'your domain name.s.cybozu.com'".
  8. In the confirmation prompt, click Delete.

The client certificate is removed from your keychain.

You have finished removing the client certificate from your keychain.

For Safari (iPhone/iPad)

This section assumes the following:

  • Safari 4 is used as a Web browser.
  1. Tap General settings, and tap General General.
  2. Tap Profile to select the configuration profile. General screen
  3. Tap Remove. Install profile screen
  4. Tap Remove. Remove Profile screen